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Business Profile

Retail Shoes

WalkingCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item purchased-boots -Order confirmed November 15th2024 -Delivered to me November 20th 2024 -returned by me through ***** on November 26th 2024 -item received at there return address by ***** on December 2nd 2024 After this sequence of events took place I did not hear from them. I contacted customer service on December ******** asking about the status of my return/refund, I got a AI generated response saying my return is under review to which I wrote back asking if they had received my package.I got another AI response saying someone would contact me. I then called there customer service phone number and was on hold until the call got disconnected. At this point I was getting suspicious and decided to look at there reviews. A lot of people in the reviews were saying they never got there money back for returns. I came to Better Business Bureau to file a complaint and realized when asked to look up there address to identify them that they dont have an address listed on there website so I gave the return address they provided to me when I returned the boots the phone number I have provided is readily available on there website.

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a return label, took the boots to Fed Ex, sent out 11/19/24, the walking co received the boots 11/20/24. I reached out via email requesting to know why I have not received my refund. I was told my refund was processed, and I needed to contact my bank. My bank stated there are no pending refunds. Its been over 15 days, and I still have not received my refund. Buyer Beware Do not put y from this company.

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pair of walking shoes for my father. The shoes were to narrow for him. They told me to send them back for a refund.A hour or so later they told me no.

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of shoes from walkingco. These were returned and reached them over 10 days ago but now that I am chasing for a refund they are saying their systems have an issue cannot process refund. The order details are are follows -Order number #WK-1563071 ***** tracking number for return ************ Amount owed: $158.04

  • Initial Complaint

    Date:06/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes on April 13th. They were delivered but didn't fit. I completed a request for an exchange (for another size) online. I returned the new shoes that didn't fit. I never received the replacement. On June 14th, I sent an email to the company stating the prior, and asked for a refund. I never received a response.

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and would like to place a return, and the company does not answer the phone and will not offer me an online return saying, that the shoes have not yet been delivered when they were delivered more than a week ago.

WalkingCo is NOT a BBB Accredited Business.

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