We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

Charlotte Russe Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Reviews

This profile includes reviews for Charlotte Russe Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Charlotte Russe Inc has 474 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michelle S

      Date: 12/21/2023

      They labeled an entire rack $5, which rang up as $10 but because they dont let you see your items as they tally up we didnt know until she handed the receipt to us. We showed her the rack having dozens of the same shirts all listed at $5. She said they were on the wrong rack and that the $5 shirts had a red sticker on them. Not a single shirt had a red tag, nor any other item on these racks. Even though we never left the store and paid debit, she refused to honor the price of the shirt and when we asked for a refund for the 3 shirts totaling $30 we only were given store credit. This is plain wrong. Their holiday return policy starting after November 19th says we can be refunded original payment which was debit card not Apple Pay or anything else. How can you con people into buying your things like that? No matter what you were going to get as much money as you wanted and we would in turn be left with ONLY SPENDING IT AT THIS STORE. This happened Dec 20, 2023 mid-day. One person working as far as I noticed. She was dismissive, lied through her teeth making up reasons why this rack wasnt $5 and displayed shady behavior.

    • Karla S

      Date: 11/17/2023

      Reached out via chat with the automated message stating Id be contacted within ****************************** Again reached out to customer service for an order placed. Payment was processed from my bank account and no tracking information was sent. Spoke with a representative of the company via chat who stated my order was not fulfilled due to payment? Well your business clearly took the payment in the amount of ****** from my bank account. How does your company handle this? Oh you need to email this person. I emailed into the company and never received an email back.

    • Lynda W

      Date: 08/16/2023

      I order (3) denim for my boys way in advance before school. I never received the shipment. It showed my package as delivered but I never got it. I made many attempts to email the customer care department. It says ***** hours someone will contact me, its been day 5. Theres no contact number. Im without my money and pants. Wtf is going on? Now, Im hearing theyre going bankrupt.

    Charlotte Russe Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.