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Business Profile

Sales Lead Generation

ETN America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In first week of March 2025, 10 phone calls from area code 804 associated with this business. Block each time, they just change exchange and call back next day. Well known and documented tele-marketer/robo caller. Needs to stop

    Business Response

    Date: 03/05/2025

    Dear BBB,
    We appreciate your feedback and want to address your concerns directly.
    ETN AMERICA is a legitimate lead generation company specializing in the home improvement industry for over 15 years. Our calls are not telemarketing or robocalls but rather a response to user-submitted service requests. When a homeowner submits an inquiry online seeking a relevant home service provider, we make an effort to contact them to gather details and connect them with the most suitable contractor.
    Our process adheres to **** content acceptance guidelines and industry compliance standards. While we make multiple attempts to reach prospects who have requested assistance, we strictly honor Do Not Call (DNC)requests. If any individual answers and requests not to be contacted, we immediately add them to our internal DNC list, preventing further calls.
    We do not engage in cold calling or robocallingall our outreach is conducted by live agents handling real customer inquiries. Given that our activity is fully compliant and customer-driven, we kindly ask that you remove this complaint. We remain committed to helping homeowners connect with the right professionals while respecting consumer preferences.
    If you have any further questions or concerns, feel free to reach out.
    Best regards,
    ******* ******
    ETN AMERICA

  • Initial Complaint

    Date:09/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps spam calling my cell phone using multiple numbers. Every time I try to block them, they change numbers. There is no way, on their website, to remove my number from their calling list. It is horrible.

    Business Response

    Date: 09/06/2022

    ETN America only does not do business with consumers. We only work with businesses and do not call consumers. If we did place calls it would only be because someone filled out a form incorrectly and asked us to call this number.

  • Initial Complaint

    Date:08/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Call everyday ,blocked each number and keep returning , so annoying

    Business Response

    Date: 09/06/2022

    ETN America only does not do business with consumers. We only work with businesses and do not call consumers. If we did place calls it would only be because someone filled out a form incorrectly and asked us to call this number.

ETN America is NOT a BBB Accredited Business.

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