Complaints
This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 368 total complaints in the last 3 years.
- 176 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to get my information removed/suppressed from Intelius for over 2 weeks now. I first attempted suppression through their automated online system, but my info wasn't removed. I then contacted Intelius support on 8/12 requesting removal, and was told that they couldn't find a profile matching my information. I sent back 5 screenshots showing my info still being supplied by Intelius on the following sites:Intelius AnyWho Addresses.com ReversePhoneLookup Yellow Pages The Intelius support agent responded that my profile had been found and suppressed, and that it could take up to 48 hours for the information to be removed. This timeline has now passed and my information is still available on all of the above mentioned sites. I would like Intelius to remove my information from their systems and from all affiliated sites.
Business Response
Date: 08/20/2024
Dear ********************************,
This response is in regards to the consumer complaint from *********************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have confirmed that the information in question is no longer publicly visible on the websites I previously mentioned. I appreciate the quick response from Intelius.
Regards,
*********************
Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Everytime I try to sign in I keep receiving a "looks like your trying to sign in somewhere else go verify" after I "verify" and close all windows, tabs, and applications I get the exact same email cause me to chase a never ending cycle of "verify" so I need someone to be contacts me ASAPBusiness Response
Date: 08/19/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID ********.
When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
In order to access the services and obtain a report, they must first log into their account by going to ********************/login. Their username will be the email address used to create their membership, and the password is the one they entered upon creating their account. If they do not recall their password, please click the Forgot My Password link on the login page or contact us so that I may reset their password manually.
We have cancelled all memberships and issued a reversal to ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am attempting to opt out of data collection. I was able to locate my records, that have my name (******************************* *************************), DOB (08/18/1994), and two phone numbers ************* and ************) associated with me. However I no longer have access to either of these phone numbers and cannot receive a code to verify my identity. I sent an email to the customer care team requesting assistance, and they have been unable to process my request. I would like for them to process my data deletion request.Business Response
Date: 08/16/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************-little, ID# ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
We have suppressed ****************-little's public information as of August 14, 2024. Please allow up to 48 hours for these changes to reflect on our website.
His request to remove the information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:08/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have set my suppression settings to "suppress" results of me, however the results still show my information.Business Response
Date: 08/13/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. It is also recommended to clear the cache on the device that was used to conduct the search. This will assist in removing the link from that device. If ******************************* is still seeing any information displayed even after clearing the cache, please reach out to our customer service department via email. Kindly provide any applicable URL's and screenshots of this information to be removed as per *********************************** request.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/13/2024
Business Response
Date: 08/14/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the person report for *****************************. If they are still seeing their information on our website, we recommend that they clear the cache on their computer that was used to conduct the search. This will assist in removing the link from that device. If the problem persists after clearing the cache, we ask that Yash contact our customer support with screenshots of the information and the specific website URL where it appears.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/18/2024
Hello,
I have cleared my cache and the information is still visible. And the support agent refuses to remove my information because they cannot verify my identity.
Thanks,
Yash
Business Response
Date: 08/19/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We were able to locate and suppress an additional report for *****************************. If Yash is still seeing their information on our website, we ask that they contact our customer support with screenshots of the information and the specific website URL where it appears.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Despite using their suppression tool to "remove" my information, Intelius is once again displaying my personal information on their site under a new profile and without my permission.I want you to remove my information from your website - not just suppress and hide it - remove it. Report IDs ************************************ and 20c26f25-b2f2-497b-8ca0-f5a269ea820f contain details about me; delete all of this information from your databases and stop making profiles which display my information.My information still shows under ***************************************************************************************************************************Business Response
Date: 08/09/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
Intelius' information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.
We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.
Please note, however, that suppressing this information on our site does not affect whether the information will be available from other sources, including the third-party sources of the information.
As of now, we have manually suppressed ******************** public information. Please allow up to 48 hours for these changes to reflect on our website.
******************** request to remove the information from the Intelius website will be applied to the public data displayed on all search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, InstantCheckmate.com, and USSearch.com.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/09/2024
I appreciate you suppressing those results, but that is not sufficient. You claim that *** care about the privacy of our consumers", but how is maintaining a database of people's personal information showing anything but a lack of care about someone's privacy? You care about making money off of selling information about people without their consent. While some of the data on my profile is publicly available, it was made that way with the intent of being made available to the entity I gave it to, not for companies like yours to slurp up, package, and sell for a quick dollar. Public parks are publicly available, but you can't go digging up trees and bushes to sell, and you should not be selling people's information.
Much of the information on my profile, such as emails, phone numbers, and old addresses, is not publicly available today and never has been. It's clear you bought it from somewhere else or scraped it from places where it wasn't intended for you to sell.
I want you delete the information you have aggregated about me from your databases, not simply suppress it. If you scrape it again in the future, so be it - I'll go through your process again and have it suppressed.
Business Response
Date: 08/10/2024
Dear ********************************,
This response is in regards to the consumer complaint from *************************, ID ********.
At this time, we allow all consumers to easily set suppression rules for Intelius and other sites operated by its sibling entities. This service is free, and provides the easiest, most thorough mechanism available to prevent their information from being shown to others using our site.
Note, however, that suppressing **************** information on all People Connect sites does not affect whether the information will be available from other sources, including the third-party sources of the information.
If **************** is looking to exercise her right to delete user information, please have her visit our privacy center here, ***********************************************. Those rights apply to information that we collect and maintain about our users, such as information users provide to us when they create an account with us, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our sites. A ****** description of user information and how it is collected, stored, and used can be found in our Privacy Policy.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/12/2024
The data described in your privacy policy conveniently omits the "public" data you collect about people. I am asking you to delete that data, not data I have provided to you.
Again, most of the data you claim is publicly available is not. You bought it or scraped it from somewhere not intended for your consumption.
Your suppression tool is not satisfactory; I object to you keeping a dossier of information about me and demand that you delete it. I don't trust you to keep it safe, and when you are inevitably hacked, my information is further leaked to bad actors.
Your do not have permission to keep my personal in your databases. Delete it immediately.
Initial Complaint
Date:08/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family has been in contact with Intelius quite a few times to get our personal information permanently removed from their plethora of sites as the suppression tool they have setup does not pull the proper records to suppress them. Our information is still appearing on ZabaSearch. Links attached. *********************************************************** and ***********************************************************Business Response
Date: 08/09/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the phone number reports listed in the complaint. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving more than 30 emails per day. I called to have them stop. They said they couldn't because I don't have an account. In other words, their instrusion into my life is my fault.Business Response
Date: 08/06/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Pursuant to the Intelius privacy policy, by submitting their email address via our site, they consented to receive emails from Intelius, our affiliates, and third parties concerning promotional offers unrelated to Intelius. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
Their email address, *********************** has been unsubscribed from receiving emails from Intelius.
To verify subscription status and turn off notifications from Intelius, please visit our website *********************************************.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:08/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Remove my information from your website. None of those verification methods are my methods. None of those emails or phone numbers are mine. ******************************************************************************** j ******** ******************************************** 28 year old Who is *********************************?********************************* is 28 years old and lives in ****, New York. ******* was born in October 1995. ******* has 3 different addresses, the most recent of which is in ****, ********.Business Response
Date: 08/05/2024
Dear ********************************,
This response is in regards to the consumer complaint from *******************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *******************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:08/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My contact information may be scrap-able publicly, but I do not authorize ANYONE to repeat it for any reason.please remove my contact information from your website.Business Response
Date: 08/05/2024
Dear ********************************,
This response is in regards to the consumer complaint from *****************************, ID ********.
Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
We have removed the report for *****************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.
Sincerely,
Intelius SupportInitial Complaint
Date:08/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have sent multiple emails to Intelius/PeopleConnect to remove/suppress/opt out my record/report/profile from their search and directories. These emails were sent on July 12, 13, and the 26th.Rather than complying with the request, Intelius representatives continue to either: claim they can't find my profile (which is bogus, I am the only person with my name in the entire state and I also provided screenshots and URLs), ask for information I already provided, or solicit additional information that is a violation of privacy, is not needed to complete the request, and/or violates address confidentiality.Intelius/PeopleConnect is the only one of these people-finding websites I've encountered that skirts responsibility and continually refuses to honor opt out requests in a normal fashion.@Intelius - opt me out of your directory/search and all associated directories (ie: PeopleConnect/Anywho/Zabasearch, etc.) as per my initial correspondence and request promptly.Business Response
Date: 08/02/2024
Dear ********************************,
This response is in regards to the consumer complaint from ***********************, ID: ********.
Intelius information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.
We were able to locate a report and validate *************************** request based on the information provided in their complaint. We will go ahead and suppress the public information pursuant to their request and our Terms. Please allow up to 48 hours for these changes to reflect on our website. Also keep in mind that we do not remove *** offender location data and that these names could still appear as a possible relative or associate in another individuals background report.
*************************** request to remove her information from the Intelius website will be applied to the *********** displayed on all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.
Additionally, it is advisable to permanently remove the cache on the device utilized for the search. This is going to help in disconnecting the link on the device used for conducting the search. If any information continues to be displayed, kindly reach out to Intelius' customer service department at support@******************************, supplying any necessary URLs and screenshots.
Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
Sincerely,
Intelius SupportCustomer Answer
Date: 08/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have verified that the business has performed this action and thus I consider this complaint resolved.
Thank you.
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