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Intelius.com
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Intelius.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intelius.com has 8 locations, listed below.

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    Customer Complaints Summary

    • 368 total complaints in the last 3 years.
    • 178 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm tired of waiting with no response. This is not okay. I'm trying to remove my family information from your website. Your verification system is flawed. My mother doesn't have access to any of the phone numbers or emails. I never received any suggestion or alternative how to opt out my records.Both profiles are my mother's. Please remove ID: ************************************ **************************************** (****, ****, ****, 1954)ID: ************************************ ******************************* (****, **** to ****)

      Business Response

      Date: 05/30/2023

      Dear *********************************** ,

      This response is in regards to the consumer complaint from *************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ****************** expectations, we request all applicable information listed below to help validate the identity and report:
      A screenshot of the report
      Email addresses
      Physical addresses
      Phone numbers 

      The information will only be used to process your request.   

      It is possible they are viewing information that has already been removed. We suggest that they clear their cache in the browser they are using to view this information.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:05/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought several subscriptions from Intelius. I have then cancelled them later. I have also removed all of my debit card information from my account on this site. However, I continue to be charged $32.83 a month from them and when I login to my account, it lists no subscriptions that are currently active. All of them are listed as cancelled. My last transaction with them was from May of 2022, according to my account information on Intelius but I continue to be charged. The most recent occurring on May 22, 2023.

      Business Response

      Date: 05/30/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from **************************** ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. 

      Additionally, we understand that ******************* would like to delete any ********* ********************** maintains for them. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.

      To exercise this right, ******************* can visit our ************** at ***********************************************. In the middle of the page they will see a section titled Right to Delete with instructions. ******************* should enter the email provided to Intelius when creating their account and click Delete My ********* to begin the process.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business took my money and did not provide my refund after I canceled my reimbursement has not been deposited despite them saying they have indeed deposited and the wont give any of my money back in the amount of:37.05.I have tried and tried again they told me 3-5 business days on may *********************************************************** my account.They scammed me out of my money for a service that I didnt sign up for nor wanted,And even if I did want to use it they do not offer what they say they do on the website I looked up to get there phone number in order to contact them about taking my money.

      Business Response

      Date: 05/25/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ****************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded *********** account back to the payment option used to enroll, and no further charges will be incurred. While a refund generally takes 3-5 days to be processed, it's possible for it to take longer. We can only initiate the refund. We suggest contacting your financial institution to be notified if there are any delays on their part.

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 05/26/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****************

       

    • Initial Complaint

      Date:05/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had cancelled my subscription because I only used it once. I just got charged $37 out of no where. My paypal is *********************** I need a refund immidately, I have bills to pay and things I need to purchase for my son. Please refund me,

      Business Response

      Date: 05/19/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *********************************, ID ********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to [email protected]. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  

      We have cancelled all memberships. As a courtesy, we have reversed the pending payment and refunded the processed payment back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support



    • Initial Complaint

      Date:05/17/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius and its associated sites (such as USSearch) are displaying my information despite repeated requests to have it removed as listed below:*************************************************************************************************************************************** ************************** - **************, **

      Business Response

      Date: 05/18/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********. 

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We were unable to locate any prior suppression requests from **************** with the information provided.

      We have removed the report for **************************. The link she provided no longer displays her information. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support



      Customer Answer

      Date: 05/21/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ************

       

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius.com is not removing my information as listed below:************************************************************************************************************************************* ****************************, **

      Business Response

      Date: 05/17/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *****************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have suppressed the report for *****************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 05/21/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
       
       

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intelius is displaying my information at *********************************************** (owned by Intelius) at the following links and has not honored my request for removal. A screenshot of Intelius.com page is also enclosed.****************************************************************************************************************************************************** *********************************************************************************************************************************************************************************

      Business Response

      Date: 05/17/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from **********************************, ID ********.

      Inteliuss information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.

      We have suppressed the report for **********************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 05/21/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


       

    • Initial Complaint

      Date:05/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were 2 fraudulent charges submitted to my credit card this morning from this company. $26.54 at 10:43am EST and $4.99 at 10:47am EST. I have never had ANY contact with this company or purchased ANY type of services from this company. This is obvious credit card fraud. Seems this company has an ongoing and reoccurring pattern of fraudulent criminal conduct.

      Business Response

      Date: 05/17/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***************************, ID ********.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. ********* expectations, we request all applicable information listed below:

      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok so on April 17 2023 I wanted to do a search on a number that called me and I looked up a website to help me find information on the number/person out of curiosity so I found intelius.com I put the number in and they said I had to pay a 0.95$ to find out more information so I payed it and I did this on 2 accounts due to not being able to sign in to the first account but while it advertises that you have to pay 0.95$ only it hides a hidden message that says if you dont cancel a free trial in 6 days they will charge 34.95$ monthly so without me knowing I was charged for the first time on April 23rd 2023 on the 1st account without me knowing at all since I never received an email that they charged me again then just recently on may 11th 2023 that I have been charged by intelius for another 34.95$ if it werent for me checking my bank statements I wouldnt have known and wouldve been kept being charged monthly. I wanted to file this complaint on the fact that this company hides the fact that you are entering a membership because you wanted to receive a report faster for what you thought was 0.95$ this website feels like a scam and many others have also been caught in this companys trap and many others have said that when they request a refund they deny them saying it was their fault for not checking clearly while I want a refund I also want others to know of this

      Business Response

      Date: 05/15/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from *******************************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Mr. *********** expectations, we request all applicable information listed below:

      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 05/15/2023

      I reject this to give the information requested by the company the name of the first accounts charged is ************************* the email address registered is *********************** The first 6 numbers of the card are ****** and the last 4 are **** and the PayPal email address is *********************** which is linked to the second account by the name of ************************* with the email *********************

      Business Response

      Date: 05/17/2023

      Dear ***********************************,,

      This response is in regards to the consumer complaint from *******************************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      We have cancelled all memberships and refunded Montenegros account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support

      Customer Answer

      Date: 05/24/2023

      i appreciate the refund but I have yet to receive my other refund for the other account I have registered under the email ********************* with the name ************************* I have already gave the information requested for the refund such as the first couple numbers on the card and the last 4 and still havent received a refund 

      Business Response

      Date: 08/23/2023

      Dear ***********************************, 

      This response is in regards to the consumer complaint from *******************************, ID  ********. 

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      The account belonging to ******************************* and using the email address 
      *********************, was cancelled and refunded and refunded in full as of May 31, 2023. They may confirm this credit with their financial institution if necessary. It should be noted that no other Intelius membership has been found using the provided email address, *********************.

      If the user believes they may have created an additional membership or if they are seeing any eroneous charges, they are kindly requested to provide one of the following based on their method of payment: 

      Their PayPal email address and/or PayPal Transaction ID number, Amazon Pay Billing Agreement ID, or the first six and last four numbers of the credit card being charged. This information will assist in locating their membership.

       Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Card was charged for several months. New debit card issued and that card was billed on 5/2 as well. Have contacted bank and company. Would like refund of all months of unauthorized charges and Request IP and data of 5/2 charge and explanation of how the company gained access to my new debit card.

      Business Response

      Date: 05/03/2023

      Dear ***********************************,

      This response is in regards to the consumer complaint from ***********************, ID ********.

      When a user activates their account, they must provide an electronic signature authorizing Intelius to charge their payment method as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.

      After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ************************* expectations, we request all applicable information listed below:

      The first and last name used on the account
      The email address registered
      The first 6 and last 4 numbers of the card used
      The Paypal email address or Paypal Transaction ID number

      Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time), Monday Friday.

      Sincerely,
      Intelius Support


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