Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *********** card is being charged $29.99 a month for a service I have never used. I have made numerous attempts to reach out to the company but I can either not get through or when I do, I am told I dont have an account and nothing can be done.

  

  Business Response

  Date: 11/18/2022

  Dear *******, Thank you for contacting us and we are sorry to learn of your experience. We are glad we were able to reach you and resolve this matter. Our services can be canceled through your online account, by email, or by phone through our automated system (24/7/365) or via live agent support 7-days from 5am - 9pm. We do not have a record of you speaking with any of our representatives and we are not exactly sure what you experienced when trying to contact us. We were able to quickly locate an account under your first and last name and we can confirm that the account has been canceled and the most recent charges have been refunded. Please contact us if you need further assistance. Sincerely, Member Support 

  Customer Answer

  Date: 11/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't want my information open to the public because it jeopardize my life and could bring fatal harm to my family because of my pervious lifestyle. Furthermore I have a ******* account where I help to stop Gang Volience and the disproportion of Gun Homicides and Shooting in our communities.I also once was apart of a dangerous group of individuals from East ******** Brooklyn. So can u respectfully and Humbly remove my address and Criminal Records from u site.I don't not want to be judged by the Law abidening community that I am a Resident of now a days. My ******* channel God In Them Streets is Dedicated to changing the Mindset of our youth.By applying our knowledge of the streets and our pain and suffering of our love ones and the love ones of their households that we destroyed through the Drug Culture. So I am doing things to steer our Youth from a life of death and destruction in our own communities. So I Humbly ask ur company to take my Crimnal History and my address off ur site. Yours Truly ***************************

  

  Business Response

  Date: 10/14/2022

  Dear *******,  Thank you for contacting us and we are happy to help. We are glad we had a chance to speak with you and ensure that the issue is resolved. We have an automated process that allows anyone to have their public records data removed from the search results of the website. There is a link at the bottom of the homepage or via the help center for Remove My Public Record and this allows anyone to request removal of their profile. We used the information included in this correspondence to locate your data and complete the removal process for you. We also sent an email confirmation to your email address listed in this communication. Please dont hesitate to contact us if you need any further assistance. Sincerely, Member Support      
  
  

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to run a background check to which my credit card was charged. I did not receive report, never finished any kind of account info and when calling in to request money refunded and no further charges , I was met with an onslaught of ads trying to get me to purchase other things and when asked what company Im trying to ***************** spyfly. No company found using the number on their site

  

  Business Response

  Date: 10/10/2022

  Dear *******, Thank you for reaching us and we are sorry to learn that you experienced difficulties setting up your account. We called you to learn more about your experience but we were not able to connect with you. It seems like your browser might have closed during the registration process after your card was charged but before you completed your password. Reports are delivered through your online account and members have unlimited access to all search types. We are not sure what you experienced when you called but the description doesnt seem to match anything at our company. We do offer automated phone access 24/7/365 and live agent support 7-days from 5am - 9pm Pacific Time. The Contact Us page on our website lists several toll-free phone numbers, our email address, and our postal address. We received your email and made sure your account was canceled and we also refunded your $1. We hope this resolves this matter and please let us know if you need further assistance. Sincerely, Member Support

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this business is information. I used it for an identity theft case. I found a 71 year old using my identity and duplicate 3-5 times of any charge (same date) that I received, answered, and cleared, defaming me with excessive, negative information, blocking my employment, and further damaging my credit history by giving the 71 year-old most all credit of three paid mortgages, leasing contracts and employment records by using social media websites.

  

  Business Response

  Date: 07/21/2022

  Dear ******,  Thank you for your inquiry and we are sorry if you encountered any information on our site that was duplicated or inaccurate. We called you to discuss this further and left a message. We can see that you contacted our support team and we assisted you with removing the information from our website. We can also confirm that your account has been canceled and we have refunded the fee for the trial period. Please let us know if you need any further assistance. Sincerely, Member Support

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash app account was charged by your company for $29.97 this past Tuesday the 11th and I did not authorize this charge I do need to cancel the membership and get a refund for the 29 97. I havent used your sercices at all as you can see and.i have no plans in the future. Thank you for your understanding and prompt response, you can refund the original method of payment. ********************* *******************************

  

  Business Response

  Date: 07/15/2022

  Dear *****, Thank you for contacting us and we are sorry to learn that you had difficulty canceling your account. We see that an account was registered with the information you provided on 7/4/22. During the account registration process we explain the details of the initial trial period and the monthly service fee. We require all users to check a box indicating their understanding and agreement to these terms. We also reiterate the details in the welcome email that was delivered to you at the time of registration. We did not receive a request to cancel your account and this is why you were charged the normal monthly fee. The service is offered on a month-to-month basis and can be canceled at any time. Accounts can be canceled by logging in online, by email, and by phone 24/7/365 through our automated system or via live agent support 7-days from 5am - 9pm PT. We have canceled your account and a confirmation email was sent to the email address associated with your account. It is also not our intent to charge consumers who do not intend to pay the monthly service fee. We are not sure what might have happened here and we have refunded the monthly fee in an effort to resolve this matter. Please do not hesitate to contact us if you need further assistance. Sincerely, Member Support  

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allowed being FDIC approved for another person that was an account holder in current to withdraw $600 and then another hundred and something dollar transaction I told them that it was fraudulent and that I wanted my money back and that it was an SSI check I reported it to SSI they couldn't do anything about it because of the simple fact that was current banking system which is supposed to be insured and FPS he approved and I have never received one redsense and it was taken out by a woman by the name of ************************* she stole my phone and everything and so they have not they have not given me any of my money back and this is well into the next year

  

  Business Response

  Date: 07/11/2022

  Dear ********, Thank you for contacting us. We tried to call you but we were not able to reach you at the number that was provided. We want to help but we are not sure we understand your request. Our records indicate that an account with your name and contact information was created on July 6th.  The card associated with this account was charged $1 for an initial 7-day trial of the service. We have canceled this account and an automated email confirming the cancellation was sent to your email address on file. Please let us know if we can assist you further. Sincerely, Member Support