We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

SCRAM of California Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was court order scram removal on Jan 27th 2024. I return the home base station along with the ankle monitor. However they kept my bank information and Im still being charged the $231 biweekly fee. I called right away and let them know they seem to have brushed it off. I also left a voicemail and requested for a supervisor to contact me to resolve this matter no response whatsoever, Im simply fed up with this SCAM of California they should be looked at. I will now have to call my bank and have this charge dispute. What this company is doing is wrong and are robbing people

    Business Response

    Date: 07/12/2024

    After reviewing the complaint with our office, we found in our system a "*********************" who was appears to be the consumer. It appears we failed to shut down his payment subscription and he is owed a refund of $396. The refund request has been submitted and the consumer was called and explained the situation and action taken. 

  • Initial Complaint

    Date:01/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sentenced to wear a SCRAM (SCRAM of California) bracelet for 30 days. I did that in January 2023. They have refused to provide myself, my lawyer or the court with proof that I did this. I have been calling for months. They keep saying the will send the information/verification to the court and has not done so. This has resulted in 2 warrant and revocation of my probation.

    Business Response

    Date: 01/29/2024

    Attached is the status report that was sent last week on this matter.  Our Program Manager and her team did not see a request until last week. Our office tried to call her back to inform her, but her voicemail was not taking any voice messages.  

  • Initial Complaint

    Date:10/27/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Required to have a breathalizer device per washington DOL. Scram Systems is the holding company for LifeSafer. During initial installation Super Street Auto confirmed there was no issue with my battery / alternator or other issues that would prevent the device from working properly. I had it I for almost 60 days.My device had issues since installed and created issues for my car. When I called their 24hr customer service they attempted to get a mobile service out to me but the nearest mobile service option was *******,**, 70 miles away, and they refused to come down to *********, **. The only option I have is to tow to the service center. The customer service representative advised the tow would be reimbursed.The first time I contacted your customer service center my device was locked for a missed blow however their monitoring video /log shows I was not in the vehicle at the time of said missed blow which means the device was on (running) while the car was off. They requested a mobile service but the nearest one, *******, **, refused to make the trip. This was the first unreimbursed tow to Super Street Auto. The second time I had to tow 9/29, Super Street Auto needed to repair my handheld device (blower) they also stated that my alternator was in need of repair. I enlisted a mobile mechanic ***** Auto to repair my alternator although I had stated that the device MUST be hooked up wrong since it runs while the car is off because my alternator should not need to be replaced. On 10/11 my alternator was replaced and on 10/16 my car was again immobile. I had to pay for a tow yet again 10/16 to request removal of the device.I reached out to customer service and they denied my claims and gave no option to appeal.

    Business Response

    Date: 10/28/2023

    This is not our company. We do not operate in ********** or use interlock or car breathalyzers. The complaint referenced "SCRAM Systems" which is a manufacturing. Perhaps that is who this is for? We are SCRAM of California, we don't have manufacture anything, we provide services. Again, this is not our company. 

    Customer Answer

    Date: 10/28/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this may be the incorrect company. 

    Regards,

    *********************

     

SCRAM of California Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.