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Business Profile

Shuttle Bus

EZ Ride Shuttle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with EZ Ride Shuttle to take my husband and I home from ***************** on April 27, 2024. I arranged this in March and paid them $65.00.We arrived at the airport on April 27, 2024 and no one showed up. I tried calling them but no one answered. I had to take an UBER to get home. To date I have received no correspondence from them. Their website says the company has shut down.

  • Initial Complaint

    Date:09/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to find a shuttle service to take me to the airport for August 26, 2023. I booked the shuttle ride on EZ Shuttle Ride's website on August 22, 2023. I noticed that I had been charged twice and I called the company. I spoke to a guy over the phone and he said that he would take out the second charge. Then on August 24, 2023 we had to cancel the shuttle ride because we had to cancel our trip. When I spoke to the guy on the phone he promised me he would credit me. I think I called two more times and the same person promised me he would contact someone in their admin. department and the department would send me an E-mail regarding how to proceed with the refund process. Well, it's already September 21, 2023 and I still haven't gotten my refund. I called back yesterday and asked to speak to the person in charge of refunds. He wouldn't let me talk to anyone else. He was very rude. He yelled at me and told me to call my bank and refuse the charges. Then he hung up on me. I have already spoken to my bank about this and told them I was not going to pay for those two charges to my credit card. They are investigating the situation now. Whoever the guy was refused to give me my money back. That's why I'm filing a complaint. I'd like to get my money back if possible. I'm not working right now and getting this money back is very important to me. Can you please help me? Thank you.

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to confirm my hotel pick up to airport and dispatcher was extremely rude. Never asked my name, and hung up on me. I called back at least 10 times was forwarded to voicemail. I had to schedule a Lyft and sent a text advising them Of rude/unprofessional behavior and expectation of a refund! Have not received a response! I will never use them again!

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EZ Ride shuttle service failed to pick us up at 1 p.m. on August 14 as contracted. When we called the company at 1:30 to find out where our shuttle ride was, we had to deal with someone who expressed total cluelessness about our ride. He told us he would get in touch with ******************* to find out what was going on. As time passed, it became apparent that we were going to have to take our own car to ***************** to make our international flight. As we were packing our car to leave, the fellow from the company called to say he could not get in touch with *******************. We said we couldn't wait any longer, that we were taking our own car and parking at the airport. He said he understood and told us to send them the bill for the parking. When we returned from our vacation on August 30, I filed a request for the refund and parking using the company's online customer service option. When I didn't hear anything after about 10 days, I called ******************* directly and asked what was the status of our complaint. He found our contract and said he was going to get right on it. It has now been 10 days since that call. I can see by reviews on the BBB website that we are not alone in having bad experiences with this company. In fact I believe this is probably EZ Ride's business model which makes me highly suspicious of the customer testimony I see on their website. Attached is our original confirmation, plus the bill for $357 at *************** and our credit card charge for the ride we never received for $166 for a total of $523.

EZ Ride Shuttle is NOT a BBB Accredited Business.

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