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Business Profile

Sleep Apnea

San Diego Sleep Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to San Sleep Center on 1/25/22, 1/26/22, and 2/22/22 to purchase a new sleep apnea sleeping device. They billed my insurance company for the services rendered on these three dates. I paid out of pocket the following amounts at the time of service:2/22/22 $ ***** 1/26/22 $3,915.00 1/26/22 $299.99 1/25/22 $299.90 1/25/22 $699.99 I went to the office on 3/22/22 for a follow-up appointment, When I checked in, they said I hadn't met my deductible. At that point, I had already paid them $5,244.78. Our insurance company had already paid them for most of the services, so I knew I had grossly overpaid them. I walked out of the office and no services were rendered on 3/22/22; yet they charged my credit card $ ***** on 3/22/22 without my authorization. The office then charged my credit card $37.00 on 5/12/22 without my authorization. My credit card has been charged a total of $ ********. I've sent them multiple emails requesting a billing summary and they've replied you don't need that you have your receipts. Our insurance company has tried to help us and they've contacted San Diego Sleep Center requesting a billing summary, and they denied the insurance company their request. See attached summary from ****************** Our total patient responsibility, including coinsurance, is $2,676.20, see attached. We've paid out of pocket $ ********, see attached receipts. A refund of $ ******** is due to us. The office has denied they owe us a refund. The office has denied all correspondence from our insurance company. The office has denied us a billing summary request from our insurance company and from the patient, despite numerous attempts via email and voice mail.

  • Initial Complaint

    Date:08/17/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates Initial consult 8-17-2022 Date of results review 8-16-2022 I paid $1000 out of pocket for a sleep study and I'm not even given a copy of my results and diagnosis without being asked to pay more money. The problem is I've already paid for the study, and the "day of" going through the results I asked for a copy, this is not my coming back months or years later to get a historical record re-produced.I've never ever been to any medical/dental/hospital office where the patient isn't given discharge paperwork or some form of documentation after the visit, especially when it's already been paid for and feel this is an unethical business process.The other mention, no of the fee structures in having to pay more money for my diagnosis papwer was explained to be prior to conducted the study.Extremely unhappy and need help obtaining documentation that I've already paid for.

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