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Business Profile

Solar Energy Contractors

Sunfusion Solar Electric Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Joseph (Bob) and Diane N

    Date: 05/04/2024

    We had a battery back up system for our solar system installed by Sun Fusion. Everything initially went well. Two years into the system, the battery system would not kick in when we had a blackout. It was found that the battery system was hooked up to our well system and we found ourselves without power and without water. We called Sun Fusion but for the last six weeks we have received only one call back where the owner said that he would send someone out soon. This still hasn't happened and after texting and calling we still have not had a call back. The result of the battery system not working resulted us in having to go back on the *** grid which means we are paying *** for our electricity. Also, we have diabetic supplies which helped give us the system from *** that rely on the battery kicking in during black outs in order to keep the diabetic supplies charged. Even though we are getting our energy from *** (at a cost) we would not have the backup should we have a blackout. It is totally frustrating and annoying that we cannot get someone to come out to fix the problem let alone return our calls and texts. We were happy initially but now we are wondering what is going on with Sun Fusion. This will cost us a lot of out of pocket costs for our electricity because we had to go on the *** grid. Very disturbing!*** and **************

  • Jon M

    Date: 09/06/2023

    We paid a large deposit to SunFusion, but have had nothing but silence from the company ever since the state rejected our application for a battery storage unit. SunFusion's sales rep assured us we would qualify for the state rebate program because we met the necessary conditions: we live in a high fire danger area and we use medical equipment that requires electricity. We paid the deposit to Sun Fusion in Mar. 2022 and, after a year, found out we were rejected by the state because we do not, according to them, live in a high fire danger area. Since Mar 2023, we have been calling, texting, emailing and having our attorney do the same in an effort to recoup our deposit. The *** has NEVER returned any of our messages, but has spoken with our attorney, assuring him that he recognizes that we are owed a return of deposit. It's been one excuse after another. We're now preparing to take the company to Small Claims Court. Our advice: AVOID THIS COMPANY!

Sunfusion Solar Electric Inc is NOT a BBB Accredited Business.

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