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Business Profile

Solar Energy Products

Global X

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1st, I had a flight with GlobalX from *** to ***. This flight was scheduled to depart at 4:00am. The flight attempted to take off twice but was severely delayed. While waiting, I asked ******************* for an update and he used a nasty tone with me and dismissed all of my questions. I am a paying customer and I have the right to receive informative updates on my flight and the safety of the aircraft. I understand that Mr. **** is not responsible for the delay in the flight but he is a representative of GlobalX and should treat all passengers with respect. Mr. **** was dismissive, condescending, and unkind. He threatened to remove me from the flight after I told him that several passengers advised he was drinking at the bar. He was argumentative and had bloodshot eyes. He was talking over me, being very rude so I was forced to raise my voice, pleading him to please stop speaking to me. After this, Mr. **** took my boarding pass and removed me from the flight. It is discriminatory that Mr. **** removed me from the flight and accused me of being irate, but did not enforce this same policy when a man nearly punched him. I attached a video herein. I did not see Mr. **** take away this man's boarding ticket or remove him from the flight. Mr. **** did not stand up to this man or speak to him the way he spoke to me, a woman. There were many other men who confronted Mr. **** for his behavior and Mr. **** did not remove them from the flight. I believe I was wrongfully removed from this flight due to the discriminatory actions of ******************************. He allowed other more aggressive male passengers onboard but removed me. I lost time and money due to this incident. Not only did I lose this flight but I also had to book a new one for the following morning and a flight to come back home on 7/8. I attached the case number for the police report. I would very much appreciate a response.

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