Complaints

This profile includes complaints for Price Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Price Self Storage has 13 locations, listed below.

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  Price Self Storage

  3951 Murphy Canyon Rd San Diego, CA 92123-4406

• 

  Price Self Storage

  4667 Albuquerque St San Diego, CA 92109-3812

• 

  Price Self Storage

  1110 W Foothill Blvd Azusa, CA 91702

• 

  Price Self Storage

  533 Stevens Ave W Solana Beach, CA 92075

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  Price Self Storage

  2200 Cota St Norco, CA 92860

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entrusted Price Self Storage to store the contents of our home while we waited for our new home to be built in another state. We paid a monthly fee of $561.00 plus $14.95 insurance on contents for 18 months without fail. Upon opening our storage unit in July 2022, we found that more than $20K worth of items (furniture, appliances, mattresses, sporting equipment, hiking equipment, clothing, area rugs, bedding and priceless keepsakes and more) had been damaged substantially by rodents. We used plastic bins and sealed all furniture in furniture bags. Unfortunately the rodents had lived in the unit for so long, they were able to chew through everything. We found that the door to our unit had a large dent on the bottom and gave easy access to rodents. We showed the manager and other employees the damage and they took some pictures, but we knew it would not be enough, so we took our own. We submitted a claim to the insurance company and received information that coverage for rodents is maxed at $250.00 with a $150.00 deductible. We paid more in premiums than the payout. We contacted the manager of the self storage facility and asked to be directed to a higher level director to resolve our concerns. Manager reported that the district manager had been notified and will contact us. Unfortunately, despite our attempts to discuss this situation further and allow the company to provide appropriate customer service, the facility manager and the district manager have not responded to any of our attempts at outreach. The limit of the insurance policy is $5K. We are not asking for the entire amount of our loss. We are only asking for the 5K that was discussed with the manager when we signed the agreement and chose the insurance. We also had to pay a junk hauler several hundred dollars to remove our items and take to the dump. We are at a total loss of over $30,000 due to the negligence of Price Self Storage.

  Business Response

  Date: 09/07/2022

  Hello ****,
  
  Thank you for alerting us to this situation. A member of our Corporate Team will be contacting you on 9/8/22 to resolve.
  
  Thank You. 

   

  Lynn 

  Customer Answer

  Date: 09/13/2022

  I received a message that I had not responded to a previous message and my complaint is now closed.  This was the first response that I had received since the BBB accepted my complaint.  I am in communications with the company that I filed my complaint about but it has not been resolved.  *********** is still discussing the situation and we have no idea how they are going to handle it.  I am discouraged that my case was closed despite any resolution. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been a longtime customer of *********************************************. This year, in 2022, our per unit rate was $470 in ******** was raised to $505 in February and then raised again to $604 in July. When I called about the insane double rate jump in a 6 month period the manager *** said she could not help me and they can legally raise our rent twice a year. When I escalated the complaint to the regional manager **** he decided to punish me and told me that not only can they legally raise it twice but in fact hes decided to raise it again next month for a third time and that they can raise our rate as many times as theyd like in a year as long as prompt notice is given and if I dont like it I am welcome to give my 7 days notice. Really? Is this the way businesses operate in 2022? Needless to say I am sick to my stomach at this sort of unscrupulous business. Nowhere does it say in the contract that we gave them free reign to raise us again and again at their whim.

  Business Response

  Date: 08/24/2022

  Her leases were signed on Sept 25,2019, and within them states:
  8.2. OWNER MAY CHANGE THE ***** OF THIS AGREEMENT UPON PROPER NOTICE. Any of the terms of this Agreement, including, without limitation,
  the amount of Monthly Rent, may be changed by Owner by the giving of written notice to Occupant at least fifteen (15) days before such change is to be effective.
  
  We decided to increase her rents, as her units were both *****% below our street rates.
  

  No concession will be made at this time.

   

  ****

  Customer Answer

  Date: 08/25/2022

  What a disgusting response from a business who couldn't care less about their customers.  Jacking up the rents twice in one year is outrageous, saying you can jack up the rents on the daily because of some made up on the spot arbitrary "below market value percentage" is OUTRAGEOUS and the very definition of unfair business practices, as I'm sure the BBB will see.

  Business Response

  Date: 08/26/2022

  I have no further comment at this time.

   

  ****

  Customer Answer

  Date: 08/31/2022

  Nothing has been done by the business to resolve anything. Just insane double charging with threats to triple charge, excuses, zero customer service.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The inaccuracy in my credit report is unacceptable! I want this to be removed! I'm actually confused why is this happening so please I do not want this to happen again!

  Business Response

  Date: 08/25/2022

  I reached out to our ***************** and told that the file was closed back on 7/21/22.  It takes ***** for the credit bureau's to remove it from their systems.  It is in the works.

   

  *************************

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are senior citizens, and unable to afford these frequent rate changes:8/9/22: ****** 2/9/22: ****** 8/9/21: ****** 2/21/21: ****** 8/9/21: ******

  Business Response

  Date: 08/03/2022

  Price Self Storage has reached out to the customer by phone 7/29, 7/31, and 8/2.  We have yet to receive a call back from the customer. The account has been reviewed and the tenants rate is currently $23.00 under advertised rates. The current increase has been held as a courtesy even though it is below market rate.. The customer will continue to be contacted and advised on her current rate and the fact that we have held this increase for an additional 6 months. Furthermore, once contact is made, we will advise on a cheaper product as to meet the customers financial needs. 
  

   

  *************************

  VP of Finance & Operations.

  Customer Answer

  Date: 08/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************