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Business Profile

Storage

U-Stor-It

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to rent a unit and was told to sign the rental agreement before seeing my unit. While viewing the unit I could see rat f**** all over the unit. There was a neighboring unit with renters present complaining to the staff her property was damaged due to the rats. I told them I do not want to move forward with rental and was told ok by the employee. I then was notified a month later that they were going to report me to collections . they never canceled my agreement and threatening legal action if I do not pay

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around April of 2023 I received a call from U-Stor-It in Redlands, Ca, that my storage, along with others where broken into by a thief. The police Case #*********, the police never caught the person even though he was caught on video. When I started renting my storage unit I was told by staff that I had to have a certain type of lock, which was circler and that I could not use a regular lock like an Masters lock but on the video it shows the person being able to ***** the locks to get them open, I feel that if I would have been allowed to use my own lock, this would not have happened and some of my things would not have been broken, even though I have insurance some of the things damage are not new but have a sentimental value.

U-Stor-It is NOT a BBB Accredited Business.

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