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Business Profile

Tour Operators

San Diego Sailing Tours

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was traveling to ************************** and PRE-PAID for two sailing tours--July 15th and July 17th. On the afternoon of July 15th, Captain ***** calls me and says since I am the only person who has signed up for the evening sailing tour he would have to cancel it because it was not cost effective for them to go out on a tour for just one person. He stated that I was also the only person who signed up for the July 17th tour so it was very likely he would be cancelling that tour as well. He very aggressively spoke to me about just letting them keep all my money and him sending me out out some other four hour wilderness tour, in which I had no interest. That is not what I signed up for and not what I had pre-paid for initially. At the end of the conversation, we agreed he would cancel my two tours and refund my money for both. It has been 16 days, and I still have not received a refund for either tour. Additionally, I have filed complaints with the credit card companies and they are contesting the charges as well.

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