Complaints

This profile includes complaints for RoadOne San Diego's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RoadOne San Diego has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RoadOne San Diego

  9150 Chesapeake Dr Ste 240 San Diego, CA 92123-1062

  
• 

  RoadOne San Diego

  3333 National Ave San Diego, CA 92113-2638

  
• 

  RoadOne San Diego

  9135 Olive Dr Spring Valley, CA 91977-2304

  
• 

  RoadOne San Diego

  2444 Barham Dr Escondido, CA 92029-1026

  
• 

  RoadOne San Diego

  1501 N Coast Hwy Oceanside, CA 92054-1025

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their driver damaged my car front bumper and I filed a complaint. I called many times within 3 months and they always take my information and saying someone going to call me. I visited their office and they said we can’t do anything for you other than take your info and pass it to supervisor (******). I called his office at downtown and the lady forgot to put me on hold while asking him about my case. He told her to tell me that he’s in meeting now and he will call me later. When I visit their office in La Jolla to check who is above him to take the complaint, they said no body and you can go do whatever you want to do.

  Business Response

  Date: 04/06/2023

  We have reached out to our customer as our information does not match that included in the complaint. Specifically we would like to view any video or photos our customer may have; as offered in the complaint.  As of this time we have not been able to view such video.  We will work to resolve the claim as quickly as possible.  At this time any claim are in dispute and we can not offer a decision.  Please have the customer respond to our request.

   

  Thank you,

  Customer Answer

  Date: 04/06/2023

  Email has been send to them on Mar 31, 2023 with all pictures. Wasn’t able to find the video in my phone because it looks like I deleted when gave up on their response.

  Business Response

  Date: 04/11/2023

  We have been in direct contact with the customer and I believe this matter is now resolved.  The damage was identified as pre-existing and not related to services provided.

  Thank you,

  Customer Answer

  Date: 04/17/2023

  The damage caused by their towing driver and they don’t want to admit it.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was bought and in good condition Then damaged going in when towed To a yard called road one ..front bumper spoiler kit headlights was torn and drug by both parties involved as well as electrical .right bushing Arm , muffler and other components under car , this company did nod not fix the damage and we lost work pay and so on due to this as it has been almost 2 months

  Business Response

  Date: 11/07/2022

  We are unable to match this complaint to any customer based on the limited information provided.  The name did not match any record.  Additionally, we have no  damage claim on file under that name.  We can verify this if the customer provides vehicle information such as license plate number, vehicle identification number (VIN) or type of car with date and location of tow.

  I will consider this matter closed unless I hear further.

  Regards,

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Road one towed my vehicle And damaged bumper spoiler kit Muffler and few other components Underneath this low profile luxury Vehicle ..vehicle was fine before they towed it

  Business Response

  Date: 10/18/2022

  I believe this matter has been resolved with the customer.   Our company never towed this vehicle.  We provided the storage for the vehicle in accordance with our contract.  The customer was directed to the tow company (*** Towing) which provided the towing of the vehicle.  A claim should be filed with *** Towing and the determination of responsibility will be made after that.

  I will consider this matter resolved unless I hear further.

  Regards,

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, Oct 2nd, my new car was towed by RoadOne. I immediately came to pay and pick it up. When I turned on my car it was inoperable. I have a letter from RoadOne, written by ****, confirming that and further describing how they will tow my car to the nearest dealership and be responsible for any fees. On Monday, Oct 3rd, my car had still not been towed to the dealership so I arrived in person to try to figure out what the hold up was. I was then transferred to have phone contact only with an employee named ******. He still did not tow my car and refused to pay for fees when that is not what was agreed upon, or written. ****** then called me to tell me he drove my car, without my permission of course, and he was 90% sure it was fine and I could come get it from the lot. I demanded our original agreement be met and finally he towed my car to the dealership on October 4th, Tuesday. RoadOne continues to avoid a diagnostic test even though I have proof the electric and sensor problems only occurred at the ************* of towing. I have also lost wages due to missed work and they refuse to meet the original written agreement.

  Business Response

  Date: 10/05/2022

  This matter has already been resolved directly with the customer.  The vehicle has been to the dealer, checked out and found to have no issues.  I apologize that this occurred and understand it can be very concerning that something is wrong with your car and somebody else's' fault.  Unfortunately, the manufacture's design on this new model year can cause a error codes to be thrown if towed.  We have found driving the car a very short distance clears these errors.  It was always our intention to make sure the customer was taken care of and apologize that it wasn't more smooth.

  I will consider this matter resolved if I don't hear further.

  Regards,

   

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sept 12 2022 i had gotten premiere suite at sycuan casino upon checking out the next day i couldnt find my car in the parking garage i had asked employees if they seen my car or what happened to my car no one seemed to have answers then i asked security which they looked on the cameras and said at about 7 am my car was towed by road one . i remembered i have a tracker in my car and i found the location of my car which is 17 miles from the place where my car was towed from. i called road one and they said i need a valid id current registration. or moving permit to get my car out . so i go there with my moving permit and ******* and drivers liscense . they wouldnt take my payment and they wouldnt take my moving permit which was the right paper i was told from the dmv i needed to get my car out i was gonna have it towed. i asked the. for the towing authorization and access notice which they are supposed to provide before payment he i also asked for the itemized invoice and the method of towing and what time was it towed and who authorized it and he said he doesnt have those papers he wrote sycuan the price i owe to get my car out on little sticky note paper .they also wouldnt let me get my belongings in my car. what kinda of lowlife busines is this now im unable to pay because i cant afford my car cause now the price is too much. i will be taking them to small claims court .predatory towing is against the law and not letting me get my possession when i have the keys to the car. now i cant get to work there costing me money i could be making but now im stuck cause they wanna steal and then extort me for my car . there causing me to miss work and pay bills this company should be shut down

  Business Response

  Date: 10/07/2022

  After investigating the claims of this complaint I determined the complaint is factually incorrect.  The vehicle was impounded at the direction of the ************* Department (which were on scene). The customer arrived lacking proof of ownership which is required to obtain release of the vehicle or personal property.  We have to know we are giving the car or property to the right party.  The customer did not have a moving permit and instead had a one trip permit which would not suffice.  An itemized estimate was not given for the same reason (no business was going to be conducted), we did not have any proof of ownership or authorization.  The estimate would include information for the owner and is not given out to unknown parties.  Prices were given.  The customer never requested the access notice which was available and posted on the wall directly in front of the customer.

  The claims made are without merit and the claim is denied.

  I will consider this matter resolved unless I hear further.

  Regards,

  Customer Answer

  Date: 10/08/2022

  its pretty sad you guys have your alternate truth cause i did come in there with the moving permit and i also had the keys to my car the only thing you got right is i didnt bring my title with me  and yes i seen the access notice thats on the window. vehicle code ******** (a)(2) Towing fees and access notice must be provided upon request. (b) before payments an itemized invoice of charges ges must be provided. i also asked you who authorized the tow and i wanted a print out. the big guy said he didnt have any that.  vehicle code 22658 (I)(c)(i) states tow companys must provide a copy of the towing authorization before payment is made . and on top of that 17 miles away from where you picked me up from the law states you have to be no more than 10miles so like i said before you unlawfully towed my car im hoping hou guys would releases  and lease be inedt

  Business Response

  Date: 10/11/2022

  The customer continues to state factually incorrect information.  Section ***** of the *** pertains to ************************* caused by the owner of the property.  This in no way applies to this tow.  The vehicle was impounded at the direction of law enforcement which is regulated outside of this code.  The 10 mile restriction does not apply. The customer did not have a moving permit as required and instead had a trip permit which did not suffice; both of which won't work absent proof of ownership which the customer was also missing.  An itemized estimate is given prior to payment however the customer was not going to be allowed to pay and without determining ownership the estimate is not provided.  As previously stated we don't provide vehicle information to non-owners.  

  Our company has performed without error and the customer's request remains denied.

  I will consider this matter resolved unless I hear further.

  Regards,

  Customer Answer

  Date: 10/31/2022

  its against the law not to give me a copy of the towing authorization,but when i did get it from you guys, the reason why it was towed wasnt there , how you towed it wasnt there , the first and last name of the officer who authorized it wasnt there, plus wasnt parked in handicap, i wasnt blocking the entrance nor was i infront of a hydrant. if you said you went around private property towing laws then obviously theres public property laws and in order to tow my car i would have gotten a citation and 96 hrs would have to elapse and i know that didnt happen on top of that you have excessively charged me with all those towing fees which is also against the law and it can land you in jail. wether you comply with my demand letter is on you. because i  will flex my rights  and ill take this to court. so ill consider this complaint unresolved 

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around September 1st, my bus was towed by the order of San Diego PD due to a lack of identifiable registration within the time that I was making the trade complete. I had not received a bill of sale at that point, therefore it was not yet registered. I was parked while loading my things into the automobile. It is not a commercial vehicle and I am not a driver. I was given no ticket or paperwork or officer names of any kind except a business card with the incorrect address on it. I cannot find my belongings and I am now homeless because of this company and the incompetence of their tow drivers and the ***** I will be filing complaints with the city and informing my lawyers that I would like to proceed with the necessary actions to prosecute those responsible for wrongfully stealing my automobile along with all of my possessions in the next week. When I looked at reviews, they all said things about auto auctions. This business is literal highway robbery and they deserve to be prosecuted. They've made it impossible to regain my property by refusing to allow me to even get the *** from my bus, making it impossible to register it in my name, and I can't receive my property until registering it. They've stuck me in a catch 22 situation and If it's not resolved reasonably, I'll have to resolve it in my own manner. I just want this business to be on your radar in the future because they are entirely operating on an illegal business model of theft and fencing stolen property. PLEASE, I beg you to send someone to check it out and talk to some of their "customers" at random.

  Business Response

  Date: 09/28/2022

  Although the customer did not provide enough detail to determine which vehicle this is regarding, I can address most of the concerns in general.  We, the tow company, do not determine which vehicle to impound at all.  The law enforcement agency makes that determination before calling us to perform the tow.  Any concerns regarding an illegal tow should probably be addressed directly with the law enforcement agency involved.

  Once the vehicle is in impound, we do require proof of ownership and a picture ID.  We have to provide reasonable care for the vehicle and people don't want us allowing just anybody come in and do anything with their property.  When purchasing any vehicle it is important to get as much good paperwork as possible, title, bill of sale something to link the buyer to the vehicle.  Once the customer gets the bill of sale or something they will be allowed to enter the vehicle and conduct any other business they might have. It is difficult for us to act on the someone just saying they own a vehicle.  I understand this is a difficult spot if circumstances change please contact our office and we will try to assist the customer.

  I will consider this matter resolved unless I hear further.

  Regards,

  Customer Answer

  Date: 09/28/2022

  I arrived on site where my automobile is being held yesterday with my bill of sale and ID and was refused access to my belongings. The worker admitted he knew of my automobile when I described it. I told him there's a white book within arms reach of the door that has bills of sale from other items I own that have my name and serial numbers. and was told by the very rude and defensive worker that I could "show up with the cops."

  ill be coming to get my things tomorrow with a police ****** for my safety. My bus is not commercial vehicle of CVC 260(a); it is NOT-for-hire [EXEMPT] Automobile of CVC 260(b) and i rightfully use it as a nondriver of the motoring public per CVC 1656.5(b)&(d), therefore it is being held illegally without my consent. 

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/22 I was told the fee to tow my vehicle would be $260 and I was charged $455. I was told the rate is $260 per hour. My tow took less than a hour. It was 10 minutes to load my vehicle onto the tow truck and no more than 15 minutes to tow it to my home. I was charged an additional $195 for an extra 45 minutes because the driver stayed at the site of the tow for 30 minutes with my vehicle sitting on his truck while I waited, before he drove off to tow my car to the destination. I feel that he purposely took his time to incur extra fees to be charged to me. When I contacted RoadOne once he told me the fee was going to be $455 I was instead told my fee should be $260. The driver then called dispatch and I was told I needed to pay for the additional 30 minutes he took before driving off. I believe I was overcharged by this company by fraud of services for intentionally causing the extra fee to be added to the initial amount I was told. I believe I was scammed by them lying about fees to be charged and adding extra fraudulent fees on top. I feel I was taken advantage of by this company and believe I should be reimbursed for the additional fees caused by this driver for intentionally taking more time than necessary to make my payment amount increase at his and the companys benefit.

  Business Response

  Date: 10/03/2022

  After reviewing the complaint, I have reached out to the customer multiple times both by phone and email. To date there has been no response.  Based on the information available the request for refund is denied.  If the customer cares to make contact I will re-evaluate based on any new information.  

  Unless I hear further I will consider this matter resolved.

  Regards,

   

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SDPD had my rv towed because of expired tags the same day it was towed I went and registered the rv. I was givin a business card that had roadone towing information on it and a box marked on the card that said national ave tow yard were my rv was towed too. When I contacted roadone I was told my rv was at Otay tow yard it took me 4 days to get my rv out the tow yard when I located my rv it was at the Otay auction field were there was other rv's at. When I entered the gate were my rv was located I can see that my driver door of the rv was opened I immediately turned my video camera on my rv had been ramshacked inside and out all capartments outside of my rv was opened the inside of my rv was thrashed all my cupboards was opened cabinets was opened and my belongings had been gone through and things were stolen. I talk to a worker that immediately came up to me and asked me who I was I gave him my paperwork for the rv showed my ID and told him that my rv had been ramshacked he told me that I would be getting a damage claim form to file any complaint I had I videoed the worker showing me were there is a opening in the gate were people can come in and steal out of the rvs that are located on the property. There is alot of my belongings that had been stolen out of my rv and I would like to get reimbursed for any damage and belongings that are missing. I have pictures and video that I will be able to submit. I also would like to file a complaint that my rv was at the auction yard not the tow yard. This incident happened on 9/2/2022 my rv is white

  Business Response

  Date: 09/20/2022

  We reached out directly to the customer to handle this complaint.  We have an appointment for tomorrow and I am very hopeful we can resolve this complaint at that time.

  Thank you,

  Customer Answer

  Date: 09/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,***** *****
  
  
  ***** *****
   
  
   
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/11/22 The night my friends ** was towed the let him in to get his ID and then disconnected the batter so he had no lights. Then I paid the tow guy 500 dollars cash to release the tow my ***** was waiting in the rv.The promise was to release the ** to the operator so it could be towed back to the hotel property where it was sold to that business. I went to my car to plug my phone in and call my friend he didnt answer, I saw 12 cop card fly iI went to check what was going on. they said there was a trespasser on the property so i tried my friend again I didnt want him to get hurt by some trespasser. The lady and the tow guy were laughing and i saw my friend being shot at. I know my friend is taking them to civil court to get his rvs back(better for him if they sell it on that lien cause of the illegal tow status. CHAPTER 10. Removal of Parked and Abandoned Vehicles **************] I just want my money back and For my time being wasted now on several occasions by people giving me the run around as to where i have to go to pick up my friends medications and laptops(he thinks they stole them cause they have moved on his find my iphone app) I only see fair that they pay for my gas to otay mesa 2ce and to ***************** their fee is 77 a day I am taking risks driving around my car. I say ***** total for time gas and my frustrations of seeing my poor friend just treated like a lower class citizen because of his mental ******ation.

  Business Response

  Date: 09/20/2022

  I was unable to locate a customer by this name making any payment to us.  Not enough information was given to locate a vehicle that *** have been paid for.  Generally, we do not issue refunds once an impounded vehicle is paid for.  The request for refund is therefore denied.

  I believe the incident referred to was a very serious matter involving an armed subject at the facility and a police stand off.  During this incident our business had to close and no one was allowed in or out.  This was handled by police and we were not in control of the matter.

  I will consider this matter resolved unless i hear further.

  Regards,

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was impounded by Red One Towing August 3rd because of my tags were out of date I had to go get my registration up to date at the *** and pay them $1,200 to get my car out I go down there to go get my car out someone had broken to my car cut the battery cords pulled out all my fuses and destroyed my car I could not drive my car off the lot they gave me back my $1,200 the supervisor told me to file a claim I filed a claim she looks on the video and sees that someone had vandalized my car she still expects me to pay them $1,200 to get my car back after it was damaged in their care how does that make sense I told her don't worry about the damages to my car just give me my car back for no charge she wants me to pay them $1,200 to get my car back and then she will put the battery cord back to my car what kind of world do we live in where this makes sense my car was damaged in their care and they want me to pay them to get my car back the car that I paid for and worked hard for and if I don't pay them then they have the right to sell my car in 30 days what kind of sense does that make I was even nice enough to tell the lady I'll make payments if you give me my car back I'll sign my title over to you and I'll make payments she refused to do that I did what I was supposed to do I got my registration up to date I come down there to pay him and my car from what I see was purposely vandalized so it would stay there how is that fair that I have to now take them to court to get my car back when it was destroyed in their care that is wrong on so many levels I have five kids I'm here without a car I have to take the trolley at Uber I just lost my job and they have done nothing to fix my car the lady no one's even come to look at my car so how does that give them the right to sell my car and keep my vehicle

  Business Response

  Date: 09/02/2022

  Our company has reached agreement with the customer directly on this matter.  We have agreed to repair the damage done to the vehicle and the customer will pay the fees owed.  

  I will consider this matter resolved unless I hear further.

  Thank you,

   

  Customer Answer

  Date: 09/08/2022

  This is my second complaint on Road 1 Towing in the past 3 weeks these put these people are hard-earned Crooks how these people have a A+ rating is beyond me when you have all these complaints about this company August 3rd they told my car I go to get my car a week later I paid $500 because my registration was not up to date that's why I got towed in the first place I go 30 miles all the way to Red One Towing 30 miles in Alpine I live in Mission Valley I paid $1,200 to get my car out the impound I hop in my car and my car won't start it had been vandalized on their lot in their property I could not drive my car home I have been begging for a whole month to the supervisor ****** who is the rudest and most disgusting supervisor I've ever met it was the most degrading experience in my life having to beg and plead for my own vehicle to get fixed after it was vandalized and their property it's just by coincidence that my my nice 2008 Dodge Charger battery was cord was cut all my fuses were thrown out my hood was broken and inside of my car had been turned inside out they they still expect me to pay $1,200 to get my car out and they refuse to pay for my damages what the f*** kind of world are we living in where people like this take advantage of hard-earned hard-working people and can just take that vehicles and tell them what they can and cannot do someone supposedly broke on today a lot vandalize my car they never even filed a police report still did not get my car fixed I have not had my car for over a month now ****** calls me last week says that for $1,200 I can still get my car out I go today to get my car out she told me Friday that if I paid $1,200 to get my car out that they would fix my car do you know that this woman changed her story five times today I have witnesses and all this woman told me that they decided that they're not going to pay to get my car fixed and I had to pay $1,200 to get my car out and I had to sign the waiver to get my car back there
  I want my car back no charge

  Business Response

  Date: 09/12/2022

  We had reached agreement with the customer to resolve this matter however, the customer then reneged on the agreement and wanted much more.  We are unable to work directly with customer at this point.  The vehicle will need to be paid in full and removed from impound.  The customer will then be free to pursue their claim in any manner they choose.  

  Regards,

  Customer Answer

  Date: 09/15/2022

  That is a lie the agreement was they agreed to pay for the damages to my car and I was to pay $1,200 to get my car out I agree on my way to the impound they called me back and decided they were not going to pay for the damages to my car and the only way I was going to get my car back is if I signed a release form releasing them from all responsibilities this is wrong I cannot believe I'm going through this because of my car I have a witness and he will testify my neighbor was in the car with me when we were on the way down there cuz he was taking me to pick my car up these people are Crooks