Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromSilvie M
Date: 05/21/2024
1 starSilvie M
Date: 05/21/2024
Do not hire these crooks under any circumstances. They did so much damage to my townhouse that the repairs estimate more than doubled after they were done butchering my place. They completely destroyed my lower cabinet in the kitchen and their response was oh dont worry your insurance will pay for replacement. They also broke one of my ceiling light fixture and tried to make it go away by offering me a $50 gift card to *********** My contractor was horrified when he saw what they did. A month later I got a call from them saying I owe them $4400. They send me final report that had pictures and floor plans from someone elses house and line items for work they did not do at my property with inflated square footages and quantities. After several back and forth with them I still had a report with wrong information on it but I settled with them at $3600 which I had to pay out of pocket since I maxed out my insurance limit. Needless to say I filed a complaint with the contractors state license board. If I could give them minus stars I would.
PuroClean of Clairemont
Date: 05/25/2024
Dear *************************,Thank you for taking the time to provide your feedback. We take all reviews seriously and are committed to addressing your concerns thoroughly.We are sorry to hear that you feel this way about our services, especially since an excellent service endorsement was filled out and signed by you, indicating your satisfaction with our work. In this endorsement, you described our team as "Helpful, experienced, reliable, trustworthy, professional, and punctual" and noted that PuroClean met your expectations.Regarding the removal of the lower cabinets, this step was necessary to access and remove the affected drywall behind them. We offer an indemnification form for clients who are reluctant to proceed with such actions, acknowledging the situation and choosing not to proceed. Unfortunately, this was not utilized in your case.We regret the accidental breakage of your $30 light fixture. We provided options to resolve this, including replacing the fixture at our cost or offering you a $100 ********** gift card in good faith. This was agreed upon, and you signed a No Further Action Notice, indicating that no further action was needed from PuroClean of Clairemont and all issues were resolved.The insurance company issued you a check because you met your policy limits, and we were instructed to collect the cost of mitigation directly from you. We acknowledge a clerical error in the visual accuracy of the floor plan and a mix-up with photos. To assist with the cost, we offered you a 15% discount and were willing to make further adjustments to resolve this amicably, but you declined. We still adjusted the final billing to reflect all of your requested revisions, although most of your requests were not justified.We pride ourselves on providing top-notch service to our community. It is disheartening to be labeled "crooks" after our efforts to work with you and address your concerns. We sincerely hope your property gets restored to its pre-damage state and that you encounter no further issues.If you have any additional concerns or need further assistance, please do not hesitate to contact us directly.Best regards,*****************************Owner, PuroClean of Clairemont
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.