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Business Profile

Wedding Supplies

Bridal and Tuxedo Galleria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 10/18/23 Amount Paid: $25 Nature of Dispute: The business did not inform me that they would be charging for a service that is typically provided for free. I had an appointment to try on tuxedos for my wedding and it was not until the appointment was over and I was leaving that they informed me they charged for this type of appointment. The business has made no attempt to resolve the problem.On the website it lists the following information:- ***** "Services" there are no prices listed. The section on Tuxedo Rentals only lists the starting price of the rentals.- ***** the "How It Works" section it states that "Everyone will be professionally measured for your event and a final fitting will be scheduled." There are no prices listed.- ***** "***********s" it states that the Princess *********** costs $150, the Bridal *********** costs $25 only if you do not show, the Bridesmaid *********** costs $25 per person, and the Virtual *********** costs $35. The Tuxedos *********** and Accessory/Alteration ***********s are the only two with no price listed.The communication with staff included:- In the confirmation email the only mention of payment is related to tipping and states: "Tipping is completely optional and not expected. However, it is always appreciated."- At no point during my appointment was it shared that there was a cost associated with the measurements.The only confirmation I received that they even had a price published was when an employee brought a framed sign approximately 4x4 from the back of the store. This happened as I was preparing to leave and it was the first time I saw the sign. There was nothing posted on the website, in the confirmation email, or in the front of the store.

Bridal and Tuxedo Galleria is NOT a BBB Accredited Business.

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