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Business Profile

Wineries

Bernardo Winery Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** (who happily self-proclaimed as a "*****") kicked three families out of the winery because "children are no longer allowed"My friends and I got to the winery and it was chilly outside. We saw two women leave their table (next to the only heater) and we moved over and patiently waited for staff to be available to clear the table. She came out and stated "great, you just sat yourself at the table (which is open seating) before staff cleaned it, cool" We had already shared with the waitress that there was absolutely no rush in cleaning and that we had moved over to be next to the heat. All night she kept coming to our table only (excluding any other families there that had children running around) to tell us the children need to be seated at all times. She eventually grabbed one of her poor workers and forced him to come tell us to leave. She came out smiling and you could tell uncomfortable he was. He even told us that it wasn't his choice and that she was the general manager and was making him. As someone who is a manager, I've never made my staff do my dirty work. She then went on to tell us she doesn't have kids and never wants them and offered a disgusted look to ours. She smiled and smiled as we talked to the manager. I asked for her name and she said "********, actually it's *****, I'm a *****".She had it in for our group the minute we arrived and it was so blatantly obvious that other customers made comments about it in small talk with our group.We have come many times with our families and never had an issue, until meeting her. She was so unpleasant and smirked the entire time while forcing her employee to do the job she was hired to do. There are no signs or warnings at this establishment of a kid free policy. In fact, she walked past several kids on the way to us. She was hovering around us all night and made it so uncomfortable that other people noticed.

Bernardo Winery Inc is NOT a BBB Accredited Business.

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