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Business Profile

Building Materials

Arroyo Building Materials

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/28/23, I purchased over $15,000 of materials, including an $800+ shipping fee for stone to arrive within two business days. I was told and guaranteed that the materials (stone) would be delivered within two business days. I have made at least 15 phone calls from 10/2/23 to 10/6/23 to inquire about the delivery. I relayed to and warned the business on the week of 10/2/23 that laborers were to be conducting work on 10/7/23 to use the stone materials. On 10/6/23 alone, I made at least 5 telephone calls and was told that I would get an "update", but never received any kind of communication. I was guaranteed that I would receive a telephone call by end of business on 10/6/23. At present time, the business has not provided any update, has not delivered my product, has not communicated or reached out to me in any way, and now I have incurred charges due to the the inability of being able to cancel the labor to be conducted on 10/7/23.

Arroyo Building Materials is NOT a BBB Accredited Business.

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