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Business Profile

Transmission

Victor Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to them to get my transmission fix. I explained what was going on and that I had the parts for it . So I drove my car to their shop to drop it off and he said they were going to test drive it so see what it was doing . Then later that day they called me and said it was making a knocking noise which was weird because it wasn't making any noise when I drop it off . So I went to the shop to pick up the paperwork/invoice and seen that car was leaking coolant and when he seen me looking at the car he said that maybe a house had a leak. But the houses were new. So I didn't say anything. So they had the car for almost a month so I was calling them during the period to check on the status of the transmission overhaul. They kept saying is almost done and waiting on parts . Once they finished it they said to go pick it up . So I get there and ****** come out and tells me that he test drove the car and everything is good and the transmission was working perfectly then and just need a new battery so I go get a new one proceeds to tell me that I need to get a tow truck to take it home. Which threw me off because he said He test drove the car and everything was working good. So I try turning on the car and it wouldn't start it would just stumble . So I went ahead and call a tow truck to take it home. Once home I keep trying to start it and got it to turn one but it was stumbling and making a loud banging noise so I took it to another chop so they could look at it and they told my the engine was blown and needed to be replaced or rebuilt and have to pay****** to get it fixed.

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