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Business Profile

Airlines

TACA International Airlines

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TACA International Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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TACA International Airlines has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to purchase a flight ticket on 04/30/24, with booking number: 4TVDUO for a total of $1660.00 Payment did not go through as per Avianca. I attempted a second flight ticket purchase on 05/02/21 with booking number: 23SFHI for a total of $1860.00. Payment went through as per attached receipt file. Bank authorized payment and it showed on my account as "hold".Today 05/03/24 Avianca states that reservation has been cancelled, but many is still on hold in bank institution until May 7th, thus not allowing me to use the funds. ******* continues to disregard my attempts to have this problem resolved, and refuses to process the payment for the reservation, stating the reservation is cancelled, but money in still being held until May 7th.

    • Initial Complaint

      Date:10/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The airline cancelled my flight, when I choose a refund they did not refund me and are not permitting me to take the flight. This is insanely ridiculous. I called several times and no resolution. I am simply asking my money be reimbursed this is a change made by the airline and per their cancellation policy I am *********** a full refund. I literally can't believe I keep getting told I am the one at fault, I am not the one who cancelled the flight

    TACA International Airlines is NOT a BBB Accredited Business.

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