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Business Profile

Assets

Alt Platform, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received cards from ALT. The tracking number provided say it was delivered but somehow I only received one of many sports cards and it was the least valuable item. I had another card that was missing out of multiple cards bought that was the only one missing.Then, I ordered over 20k+ in auction and I received all the cards in the package, but I ordered direct signature and no one was asked to sign, after having a complaint and realizing I need to sign for the package to insure Im getting it. This is getting ridiculous and Im having constant problems with them.Purchased, June 21st 2024, with many cards missing, June 14th 2024, was the one with one card missing. August 8th 2024 was the one with no signature asked for. $1499 for the June 21st payment. $1376 for the one card missing on June 14th, $22,009 for the one without signature asked for. The business did not look into this and asked me to talk to ***** about it, and saying it was delivered and end of discussion. I would like a refund for the missing cards and a partial refund for the direct signature not happening.

    Customer Answer

    Date: 08/16/2024

    *******************************************************

     

    Alt.xyz does not provide receipts or invoices for card purchases. I can verify the purchase only through logging into their website. I tried sending a screenshot but it did not go through. I purchased 5 cards that they claim were shipped in a box with other cards that I did receive. That is not true. I never received the 5 cards. 

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** charged and refuse to deliver

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite the fact that I have no business relationship with this firm and have never heard of the company, Alt Platform **** has made two fraudulent withdrawals from my bank accounts totaling $22,000. I have filed a criminal complaint with law enforcement and my credit union has initiated a fraud investigation. The withdrawals happened on Friday and I was at my bank and the police station first thing in the morning the next business day.I have been unable to speak to anyone at Alt Platform **** I cannot find a phone number on the company website and the number listed on this BBB page as well as other sources results in a busy signal every time I call. An email the company's support desk explaining the situation and requesting a phone call received the following response:"Hi **************** Thanks for reaching out to us. You will need to contact your bank to let them know there was fraudulent activity involved with transactions in your account. If the bank determines it was fraud, theyll request to withdraw the funds from the ALT account. The account has been identified and locked down, so no further actions will occur. Please let us know if you have any further questions. Best,Theo"Why yes, ****. I do have additional questions. Do you have a last name? What account have you locked? Was it an account in my name? How and when was that account opened? Did your firm take steps to verify my identity before opening this account? Is the money from my bank account currently in the account at your firm? With whom at your firm do I work to rectify this situation and when can I expect funds returned? I have many questions. That is why I requested a phone call.This firm is either the perpetrator of the fraudulent withdrawal of $22,000 from my account, or a criminal used the company's platform to create a bogus account and steal from me. Either way, that's not good.

    Business Response

    Date: 10/28/2022

    Dear ****:

     

    My name is ********************* and I am the General Counsel of ALT. I understand that your identity was stolen and that the fraudsters used ALT to transfer the money out of your account using ALT. I am so sorry this happened! What a nightmare I am sure this has been for you.

     

    I understand also that you contacted ALT, and were not satisfied with the response. Please accept my sincere apologies for that. I have reviewed the correspondence, as well as the Better Business Bureau complaint you filed. Although ALT acted quickly to set into motion the process whereby you would be reimbursed, I agree we could have communicated better.

     

    Quick question: have you received your money back? I am really hoping you have at this point. 

     

    As background, ALT did conduct KYC screening on the information the fraudsters provided, but the fraudsters slipped through using your stolen records. When an identity is stolen, platforms like ALT become unwitting tools in financial fraud. We have a compliance and anti-fraud program in place to prevent this, but like any program it cannot prevent 100% of bad activity. 

     

    Once we received notice that the transactions were fraudulent, we suspended the accounts on ALT (meaning, they couldn't do anything more with them, like transfer more funds in and out) and notified our payment providers of the situation. However, the funds had already been transferred out of ALT. Like many online platforms, ALT relies on third parties to process payments. At the point we had received your complaint, we were reliant on your bank sending a fraud notice to our payment processors, and reliant on the payment processors (and the recipient bank) to process back the funds. 

     

    My hope is that the banks / processors have done so by now and that you have recovered your funds. 

     

    Please let me know if that is so, or if not, I will personally follow up on the matter. 

     

    Sincere regards,

    *********;

     

    ****************************

    General Counsel

Alt Platform, Inc. is NOT a BBB Accredited Business.

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