We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Automation Equipment

Kaseya North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Equipment.

Complaints

This profile includes complaints for Kaseya North America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kaseya North America has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023 the services with this client were canceled then I received many more charges for the services, I no longer have access to the portal since the services were cancelled. I have reached out to them many times over email; I have had calls with **** that say they are going to cancel the services and still again more charges.

    • Initial Complaint

      Date:04/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We entered into a 3 year agreement for on online ticket service offered by Kaseya (then Datto). We didn't end up using the service and cancelled after the 3 years. Kaseya renewed the service for another year anyway, a even after recognizing that the service should not have been renewed, never sent a corrected invoice or removed the charges. They even tried to renew it again.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********* am filing a complaint against Kaseya North America for serious account mishandling over the past three months, leading to financial and operational issues.Unauthorized Debit Charges: Kaseya North America has made unauthorized charges to our account, disregarding our service agreement.Ignored Payments and Financial Reconciliation: Our regular payments have been consistently ignored, causing confusion about our financial obligations.Service Termination Threats: Despite timely payments, we received threats to discontinue services for alleged non-payment, affecting our business operations.Neglected Support Tickets and Intentional Ignorance: Multiple support tickets and phone calls for assistance have been purposefully ignored by Kaseya North America. The attached support thread shows a clear lack of updates or resolution.Lack of Professionalism in Response: The customer support team's failure to address our concerns has compounded our difficulties.Immediate action is required, including account review, reversal of unwarranted charges, and a formal apology. If unresolved, we will consider further actions, including legal recourse.Sincerely,

    • Initial Complaint

      Date:10/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a partner account with a trial. The trial wasn't what I was sold so I canceled it early and parted ways. After the cancelation for the next 12 months I was billed monthly. I accumulated over 50 emails and several tickets in their portal to the company without responses - completely ignored. When I finally got a response they refunded me $1258.77 in September of 2023, 12 months after my cancelation. Two months later I get an email saying I ordered something. I contacted support and they informed me it was a cancelled service not to worry and I would not be charged. I then get invoices and additional charges at my bank.They are not very responsive to any phone calls or emails, their billing and support don't appear to communicate and they don't focus on the customer experience. I did not authorize them to take any funds but they keep doing it. I don't want to wait another 12 months.

    • Initial Complaint

      Date:09/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This vendor has been harassing my company for the last nine months. We had a partner relationship that ended in November of 2022. This company automatically renewed our past agreement without my authorization and has been trying to bill me for services that are no longer in place. I keep getting emails and phone calls. I have contact them numerous times and nothing has been done on their end. They have automatically billed my credit card until I had to cancel my bank account.

    • Initial Complaint

      Date:04/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kaseya has acquired a company woth a product called ****************.We purchased a 1 year license for this software and attempted to cancel it prior to the acquisition occurring. Once we no longer had charges on the account we assumed the matter closed. Instead I begin receiving continuing invoices from Kaseya claiming that I had signed up for a 3 year contract. We have disputed this fact as they cannot show any hard evidence of the matter. They have since attempted to send our account to collections and have ignore requests for contractual information and copies of any signed contracts committing to multi year deals. If the debt is not closed as not due and our account not canceled soon we shall be seeking legal action.Do not do business with them.

    Kaseya North America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.