Complaints

This profile includes complaints for Swyft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Swyft

  166 Geary St, Fl 15 #1623 San Francisco, CA 94108

• 

  Swyft

  1763 Timothy Dr San Leandro, CA 94577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/25 I purchased a set of ******* at a kiosk at the ******* ******* and they do not work for my phone. How can I return or exchange them? I have an ****** ** *** and bought the headphones with ***** but they do not fit the phone.
  
  On the same day I emailed Swyft to ask how I can return them because they were purchased at a kiosk that did not have any human staff. On 2/24/25, someone responded by email asking me more details about the purchase and I responded with all the requested details on 3/1/15:
  
  "Here is the information you requested. It was purchased at the ******* *******:
  
  Order Summary
  Store ID: ********
  
  
  Transaction ID
  ****
  Order Date
  Mon 02/24/2025 04:27:09
  
  
  Product
  Quantity
  Price
  
  ********* - Classic Fit ***** ******* *.
  
  1
  $34.99
  
  
  Subtotal
  Sales Tax
  **** XXXX XXXX XXXX XXXX (but acutually gave last 4 digits of the CC #)
  Authorization
  $34.99
  $3.24
  $38.23
  ******
  
  26 days later and a few emails later, there is no response form this company. They sold a product that did not work and then dropped off with communication about the return.
  
  Thank you,

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased earbuds from your istore at ****************************. The item is defective. I finally got through to customer service 9 days later. She told me that it is not your policy to give refunds for defective items. She told me that she would not send me a return slip. I am bewildered by this deceptive practice. She told me to contact the manufacturer. You have a 30 day guarantee. Why are you doing this to people. I probably will have to handle this another way because you won't answer any messages or emails.

  Business Response

  Date: 10/08/2024

  Hi, 

  Hope all is well. 

  We do apologize for the inconvenience caused. With further investigation, I verified that indeed that customer reached out about a defective product. Our initial instruction would reach out to the manufacturer to see if they can resolve the issue. And in case manufacturer confirmed that it is defective, we will supply a return label for the customer to return it. This was also given during their first conversation. Now, the customer already had the return label and agreed our return process. Once it gets to our Warehouse Team and confirmed item defective, we will then process the refund. 

  Thank you for your kind understanding during this time. 

   

  Best Regards,
  
  Riezel (****) *****
  Call Center Supervisor
  
  

   

  Customer Answer

  Date: 10/13/2024

   
  Complaint: 22326547
  
  I am rejecting this response because: This response by Swyft has only partially corrected this issue. I do appreciate a response. This is a good first step. First off, I have not received the refund. Your rules for returns are completely at odds from other legitimate business. Your return rules are vague and not established for the public and not posted. After talking to your ***resentatives they staunchly "made up the policy" as they went along. Legit business return policy gives a 30 day unconditional (or partially unconditional) refund. I talked to customer service and I was told I cannot return any product that did not function properly. I had to return it to the manufacturer after purchasing the item 4 days prior to this phone call. I had to put my foot down with the *** and tell her this was unacceptable and demanded a refund by them. She called me back a few days later after my posting on the BBB website. She said my return would be accepted by them. She told me I would receive a link with the return label. After 5 days no link was sent. I called back and they apologized. They said the email was sent, but it was not. 4 days later I called back and told them no email was sent. So I called them yet again. MEANWHILE, on hold with Swyft I was staring at my email and a return label message magically appeared from Swyft. The *** answered the phone and stated that the label was sent in an email. They must have had caller ID and looked identified me. Soooo shady business. I want to say buyer beware, but by the time anyone gets to read this it'll be too late anyway. I got the return label 2 weeks later and only because I kept calling and posting on this website. Their entire refund policy is strange and shady. Their entire business practice is not geared to resolve issues. The customer is never first at ********************. it appears. I thought there should be some kind of warning sign posted by a vendor stating strange return policies. Especially, when items in the machine are as pricey as those were. I personally don't believe I will receive any refund from them, but I'll keep everyone posted. 
  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, 2023, I ordered a pair of sneakers from Goat. On December 6, 2023, I was alerted that the label was prepared at 10:26 a.m. and "scanned at the warehouse" at 10:26 p.m. On December 7, 2023, it was said that it was out for delivery at 9:45 a.m., and it was delivered at 6:30 p.m. However, the photo that was posted as verification is not of my flat. When I called Goat, they responded that the shipping provider provided confirmation of delivery. I informed them that the location of the photograph was not my home and sent a photograph of my front door. There is nothing they can do, according to Goat. I reached out the shipping company numerous times with no response.

  Business Response

  Date: 12/13/2023

  Hi,

  Good day!

  We do apologize for what happended. But there was a mistake on this complaint. We do not do any business with Goat. We are Swyft Store, we produce automated retail machines like CVS vending machines. I think you are trying to contact Swyft Home. Unfortunately, we are not affiliated with their company, we just have a similar name. You may visit their website *********************************************** you wish to contact them. Thank you!

   
  Hope you and your loved ones are healthy and safe.

  Best Regards,
  
  Riezel (****) ***** | Call Center Supervisor
  Email: ***********************************
  Website: www.swyftstore.com
  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08.30.23 I purchased a pair of sneakers from a company called GOAT. After verification of my item, a shipping label was created with the tracking number ckw90q223amg00874aj0 with SWYFT to delivery my package. Then on Sept 7th the status of the tracking was updated to scanned at the warehouse. This remained the same until Sept 11 when it the status all of sudden was updated to say my package was delievered on Sept 9. The status was never updated to indicate that it was shipped out. The day and time indicated as the delievery date, I was home and there was no package left. I promptly reached out to SWYFT customer care via email to find my package and their response was that the records show it was delivered based on their investigation and they are not responsible. I do not understand how they were able to open and conduct an investigation in less than 4 hrs with no proof that my package was delivered . Also I am baffled as to how they can say they're not responsible when they are the delievery company and one of their delievery personal is at fault. This company has very poor customer service. There is no way to reach them outside of email and their responses are obviously automatic. I want them to track down where my package is.

  Business Response

  Date: 09/15/2023

  Hi, 

  
  Good day!

  
  I am writing back to let you know that we are not affiliated with GOAT company where this customer purchased the item. Our compay named Swyft **** is all about ******* Machines, which we supports variety of brands on different location but not with GOAT company. 

  We have nothing to do with this firm. This customer might've mistakenly attached our company name with this report.

  Thank you!

  Regards,

  ***********************

  Supervisor

  
  

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase items from their machine and the items did not work. Tried to contact customer service for days and no on answers phone or email. I finally receive email but they will not refund me.

  Business Response

  Date: 02/16/2023

  I don't sell machines.   This person filed a complaint against the wrong company.  

  Customer Answer

  Date: 02/16/2023

   I am rejecting this response because:
  
  The sold me chargers that dont work they do sell them

  Customer Answer

  Date: 02/16/2023

  I bought some items from their vending machine they own vending machines and they sell chargers 

  Business Response

  Date: 03/13/2023

  Hi BB Team,

   

  We have contacted the customer via email and provided her a return label on the Feb 16, 2023. But it looks like the customer has not return the product yet. We sent an email follow up to the customer advising that she needs to return faulty product in order for us to proceed with refund. I am attaching the return label that we provided to the customer for reference. 

   

  Thank you,

  ******