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Business Profile

Baby Formula Service

Bobbie

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I ordered a subscription for Bobbie Formula. We relied on them to provide us with food for our infant daughter. Their support team neglected to get back to us. We were informed that we should have received a confirm that our daughter's February order would arrive. However, no such confirmation was received, and no formula was delivered. We rely on baby formula providers to be our partner in ensuring our infant's nutrition, and in this case I want other parents to be aware that they might not get the support they need. We had to switch formula providers today out of desperation. On our side, we can be a brand's best friend and greatest vocal supporters but in exchange we require the brand to do what they promise to do (help us feed our infant), if not, I think other parents need to be warned they can't rely on the brand. When we finally got in touch with a member of the support team after multiple calls and emails, they were only too happy to instantly cancel our membership... total apathy about the outcome for feeding our daughter. No thanks.

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