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Business Profile

Bike Rentals

Bike The Bridge Bike Rentals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    basically we rented two ebikes and paid for insurance. it cost about 200$. one of the ebikes got stolen and we got charged 1900$, so 1700$ more. they made more money off of the ebike getting stolen than the rental. this means they have no incentive to give a decent lock or put air tags on their equipment. it also means paying someone to steal ebikes at prime locations on the path they told us to take would be lucrative for them. either way, the price we paid for the ebike that got stolen is 500$ more than the msrp of the ebike. they rushed us into signing the contract and gave us no verbal mention of the consequences of the bike being stolen or that the insurance doesnt cover theft. in such a high crime city it would seem that pointing these out would be only fair and the speed the rushed us out the shop is suspicious in hindsight.

Bike The Bridge Bike Rentals is NOT a BBB Accredited Business.

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