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Business Profile

Calendars

Stanza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Calendars.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed on October 11 2022, and used it through fall of last year. I attempted to use it for this year but it is not working well. I tried contacting but I got no response through the help

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is subscription calendar update service. They appear to have ceased operation 12/2023 but have continued to bill my credit card. None of my calendars have been updated since 12/2023. But they did bill me the annual subscription fee in January. I cannot contact them. The phone number listed on their billing invoice does not work. I want a refund for the 2024 billing, and I want them to stop billing my credit card.

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received notification that my subscription was coming up for automatic renewal. I tried to cancel that subscription but there is no way to do that on their website and they don't provide a telephone number for contacting customer service (or address or any company information), and they don't respond to emails either. I disputed the charge with my credit card and was just informed by the bank that they were reversing the credit it gave me initially when Stanza supposedly indicated that it would offer me a credit. I still haven't received it. I've sent more emails to Stanza and have not gotten a reply. Not a respectable way to run a business.

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My subscription was apparently up for auto renewal. I decided I wanted to cancel, but was unable to reach anyone via web links or phone. After a week of trying, the renewal charge went through. I disputed the charge with my bank. This is clearly a shady company!

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email saying my credit card would be charged for a subscription I complained to the business since there is no way to cancel a subscription in the website and the phone number listed is disconnected. No way to get a hold of the business

  • Initial Complaint

    Date:11/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple years ago I signed up for Stanza Plus, which for $12 for one year would load your selected sports team, TV or other event schedules into your ****** Calendar. I did not agree to automatic renewal, but the company has now TWICE renewed the service at $30/year. The customer service links and other contact tools on their emails and website don't work, and when I try to sign in to my account, the site times out. I believe it's a total scam and want my money refunded. However, they won't respond to my emails.

Stanza is NOT a BBB Accredited Business.

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