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Business Profile

Candy

Lolli and Pops

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lolli and Pops's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lolli and Pops has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday 8/17 I went to lolli and pops at ********** ******** ***** around 145pm. There were 2 girls working. My mom thought she saw the girl putting the macaroons in the bag without gloves. I am going through medical procedures so we asked if they used glove. The girl cashing us out got very defensive and rolled her eyes and just said uh yea she just took them off. I told her it was a health concern question and there was no need to be rude. When we turned to walk away both girls started laughing loudly and said what a b**** in front of my four year old daughter and 11 year old niece. I went back asked to have the number to the manager which she responded I am a manager. I then asked for whoever was above her and she just smiled and said no one. I told her it was inappropriate to call me a b**** in front of two children or any customer for asking a question, and she just smiled. I then demanded to corporates number. Which the girl turned her back and started talking to the other girl and texting on her phone. Then completely ignoring me and started helping other customers. I have emailed the company, called the store and had no response and have not been able to get through to anyone on the phone. I submitted a complaint with the ***** mall who also has not responded. I will be contacting the ***** board as well, but would like the company to address these 2 employees behaviors. I will never be shopping there again. And now thanks to them my four year old knows a swear word

    Lolli and Pops is NOT a BBB Accredited Business.

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