We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

CBD Oils

Balance CBD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Oils.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Balance CBD charged me for a shipment I never received, when I inquired with their customer service to fix the problem they basically said there was nothing they could do they would not refund and they would not ship what I paid for. A different shipment I did received, one of the bottles in the brand new bottle with the wrapping on it came completely empty so that was useless as well. Ive tried to reach out several times to customer service with no response. I just want my money back or the products I paid for.

  • Initial Complaint

    Date:08/17/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14 I ordered a bottle of CBD Gummies with Melatonin for a total of $51.90 After 10 days the order was still not shipped so I reached out to ask for an update. After reaching out I was then told the product was out of stock and asked if I would like another product in replacement or a refund. I requested a refund. On July 28 I had still not received my refund, so I reached out to customer service once again. I received their standard reply - "Your request (****) has been received and is being reviewed by our support staff. To add additional comments, reply to this email." On Aug 11 I reached out again as I had then received a refund, but it was for the wrong amount. I received $30.91. They responded - "I will investigate this immediately and get this resolved. Thank you for your continued cooperation and understanding." Today I reached out again as I got nothing further in response to my email. I received a response pretty quickly asking for a screen shot of the refund so they could research further on their end. "No matter what we will resolve this issue for you *****. "It's now the end of the day and I have still not received any additional response.

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products as a subscription and didn't like on of the items. I forgot about the subscription and didn't get any type of reminder email from the company so a second shipment came out and I was charged $62.87. No big deal, I refused the package and returned to sender via ***** I also immediately contacted customer service to inform them I refused the package and returned it so that I could be refunded. I was ensured that the item would get there and once it does I would be refunded. After a few weeks of no refund I followed up with the Balance CBD customer service and was informed again that their policy is to not refund until the item is received by the warehouse and that package refusal and return to sender packages take up to 2-3 months to arrive. I thought that sounded incorrect so I spoke to my local post office and was told there is absolutely no reason it would take 2-3 months to be shipped back. I asked customer service multiple times to check back with the warehouse and to take my issue to upper management because their refusal to refund me after I have returned the package is outrageous. I was told on two separate occasions that my complaint was going to be sent to the head of customer service. Once by a rep named ***** and once by someone named *****. It has now been 3 months since I returned the item and I still have no heard from anyone in upper management or any head of customer service. I cannot believe the poor level of customer service I have received and cannot believe at this point they wouldn't be acting in the best interest of the customer. I would like a refund of the $62.87 immediately as it seems at this point, their warehouse must have lost or mishandled my returned package. The order is from order #****** for reference and refund purposes. Thank you. Brielle

Balance CBD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.