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Business Profile

Cell Phone Equipment

Poetic Cases, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kindly intervene in the trailing matter, as the services of supplier and courier company is not good at all. How is it possible that any consignment get lost during shipment all the three times? Why they not providing the contact details of local couriers of ***** to whom they are giving responsibility for delivery of the goods ? Supplier is simply conveying that shipment is lost and courier company after handing over the order to someone telling that they have no idea. What type of services are being provided by them. So I kindly request you to intervene and provide justice.The consignment numbers are as follows: Globegistcis tracking#UJ088188158US UJ088212475US UJ088237256US UJ088296047US The order IDs are as follows Order # ***** Order # ***** Order # *****

    Business Response

    Date: 05/14/2024

    We are sorry there is a high lost mail rate in ******  Thank you for placing orders with us.  Upon checking, we have sent replacements after the orders are lost in the mail, and then proceeded to refund the orders.  After 3 attempts we had to give us sending shipments to this particular location.  We are very sorry about the disappointment this caused.  We will continue to explore affordable international shipment options for our customers.  

    Customer Answer

    Date: 05/14/2024

     
    Complaint: 21708494

    I am rejecting this response because: no efforts have been made either by company poetic cases or courier partner globegistic. If they are so concerned about the delivery why they are not able to provide the whole courier tracking details. Why they are continuing to send international shipments besides knowing the fact that their high failure? I am just one example, they are doing it to many international consumers. Many of them don't reach to you and let it go. According to them their products are not being delivered internationally then how it is possible that many websites in ***** are selling their product. Why the company don't put notices on their website that delivery of international shipment are not confirmed. 

    I will not satisfy until delivery of my product. It's the prime duty of company to get it delivered if other sellers are making it available in ***** why don't they. Why they are not able to provide the details of local courier in *****. It's their duty to manage everything. Not a single time they shared the details of local courier of India.

    Sincerely,

    *************************** *******

    Business Response

    Date: 05/20/2024

    Thank you for sharing your thoughts with us.  *** international shipping, we provide a few options.  If you prefer tracking throughout, please select UPS.  Since we shipped 4 times and none got delivered, please consider checking and modifying the delivery address, maybe even include a version of the local language to help items deliver.  

    Customer Answer

    Date: 05/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is just like beating around the **** and doesn't focus on resolution and satisfaction of consumer. Anyway thanks for your irrelevant replies.

    Sincerely,

    *************************** *******

Poetic Cases, Inc. is NOT a BBB Accredited Business.

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