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Business Profile

Cloud Services

cloudHQ LLC,

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cloud Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes, I signed up for a 15 day trial with Cloudhq for one of their plans only come to find that they dont allow even 2% of the job that the plan is described to do- such as data migration, etc,- because they restrict such options during the free trial which rendered it useless and I immediately opted to cancel. Also, I will add that I attempted vigorously to reach any representative as I was willing to start paying for the services I needed/wanted but the way it was stated in the email auto-sent pertaining to the several restrictions on the free trial was that it appeared I cant even do anything until the 15 day trial period passed and as much as I would have happily paid in full so I can use the services, I could never reach a representative and Im certainly not going to wait over two weeks to do the business I needed done; that would be silly.That said, I tried more and more- sending emails to the only contact provided for Cloudhq- ******************************** *********************************** and the only 800 number listed on their site is an auto message telling all customers to please email support, at the email stated above, or leave a message at the tone, of which Ive done both multiple times from the beginning to no avail.However, several days later I did receive emails from support as they did not know the exact reason for my contact to them as a new customer l- as each message I simply stated Im a brand new customer and just have a few questions, etc. so the support team- up until being informed I wish to cancel my trial and plans and need confirmation from them- were responsive, somewhat. However, like I said that last few emails I composed to them seeking confirmation of my trial and cancellation via the same email and phone number, they have simply become completely unresponsive, forcing me to become concerned as its VERY expensive plans and my trial literally ends (I have to refer to my records- in very busy at the moment)-should be either tomorrow November 14th 22

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund $149 charged to account on 08/12/22 that was not authorized.

    Business Response

    Date: 09/08/2022

    We have refunded account payment for ************************

     

    Here is the proof of refund - it was processed as soon as we received the email: 

    https://cloudhq.net/s/b461f2c9ae7772

    The refund is here:

    https://dashboard.stripe.com/receipts/invoices/CAcQARoiCiBPSDd3eFBQYndmTWhBa05UTllIQlVvbGZSRTFQdkJPbiiSwumYBjIGFyT8zGS7Oi8Wvy0Ezocbsdcq-rJtZxz0-7ZpKN8oPbRLihxnECLY62_DtMilw2v250puZFjJmg

     

    The customer did use service. And here email we sent them.

    https://cloudhq.net/s/9a6986de98ac17

     

    Thank you,

    *****

cloudHQ LLC, is NOT a BBB Accredited Business.

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