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Business Profile

Coffee Roasting

Sextant Coffee Roasters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Roasting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2023 I received an email confirmation of my order for 6 bags of whole bean coffee. The total price of $109.12 was paid with a gift certificate and PayPal. The order # **** was never received.****************************************************************************************************** A *** tracking number was assigned and it appears a label was created, but the product was never received for delivery:Your shipment 1Z248A5A0393431838 Estimated delivery The delivery date will be provided as soon as possible.Current Event Label Created Future EventOn the Way Future EventOut for Delivery Future EventDelivery Ship To *************, ** ** I have emailed, called, and messaged this company but no one answers the phone or my inquiries. The order was never received.

    Customer Answer

    Date: 09/01/2023

    Sextant Coffee finally responded to one of my emails and sent the coffee I had ordered. This complaint has been resolved. Thank you.

    *********************

Sextant Coffee Roasters is NOT a BBB Accredited Business.

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