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Business Profile

Computer Hardware

Elation Health Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Elation Health Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Elation Health Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several years ago, I was looking for a company to use for "electronic medical records" that would work for a medical practice that uses 1+ part-time employees. Switching EMR is a very difficult and time consuming process so I did thorough research on my office. When I switched to Elation they offered pricing for part-time providers; and 2 years later they quietly changed the wording to 'limited use provider" meaning if you employee a provider for 4 hours per week, they will change the full rate if that providers checks on a patient's labs outside of that 4 hour window. This sort of scenario doesn't exist in healthcare as it would be negligent and dangerous to patient care to have providers not able to access patients charts outside of their scheduled patient care hours. Elation they will be changing my rate on 10/18/24, and I responded on 10/19/24 that I decline changing the status of my part-time employee to full time. And they never responded. They simply charged my credit card on on 5/11/25. I emailed Elation about the bill, and the first generic response I got was 5/16/25 where the said they emailed me multiple times about the billing change. I responded back stating I only got 1 email on 10/18/25 and I responded with my objections, and they never responded to me. It is now 5/21/25 and I have yet to hear back as their billing department is very slow and nonresponsive but quick to charge the credit card they have on file.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to login in to Billing platform. I spoke with Safary and she said she was unable to resolve it but would escalate it over to technical support and someone would reach out to me within in 30 minutes. It has been 2 hours and still no response or resolution. I have emailed Safary at the email she provided with no response.

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      elation billing login not working , have submitted a ticket and have emailed *** and ********* and ********* responded saying no problems have been reported. I tried resetting password now 6 times with zero success. Haven't heard back from *** ***** nor *********. This company is concerning me.

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was getting *** services- for an office that i was starting. The *** was calling me daily to get me on board to sign contract with them, he had told me we can downgrade at anytime as long as we continue service with them, i stated i might not be doing billing and would likely do it myself, which he stated that is totally fine. When i asked to downgrade account to *** only and not billing, they state i cannot downgrade for a year- this is a total lie and i was told otherwise.

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer of **********************. I am using their Electronic Health Record for my medical practice. I need to close my practice and remove the auto-renewal on my account. There is no way to do this on my own through the account website. The only way to contact the support team for Elation Health is by submitting a 'ticket'. I submitted my first ticket on May 11th, 2024. I received the auto-generated email confirming receipt. By May 16th, I had not received any reply, so I submitted a new ticket, and again received the auto-generated email reply. By May 19th, I still had not heard back from anyone regarding my need to cancel my auto-renewal. I submitted a third ticket. On May 20th, I received a reply back from a human being saying the following: "Thank you for reaching out to us. I will be more than happy to assist. After review, I've determined your concern should be forwarded to another team for action/further investigation. We will follow up promptly with additional information or a resolution.' I still have not heard back. There is no phone number available on the website to call and speak with a human being. There is a number for the company that I found on a ****** search. It gets you to an automated message that says 'Please enter the first two or more letters of the first name of the person you are trying to reach'. I entered the names of three people from whom I had received emails in the past, and the auto-prompt came back saying "That does not match anyone in our database."I find this type of customer service absolutely unacceptable. It has now been 9 days since I have tried to get help with my issue. I am resorting to file this complaint in order to prompt better customer service.

    Elation Health Inc is NOT a BBB Accredited Business.

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