Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract on 9/6/2023. I was given contact persons with phone numbers included. After several attempts to contact ***************************** by phone and email for discussion of instructions on using the program with no reply, she referred me to *************************** about the details. He never instructed me on instructions to use the program, he agreed to refund a partial payment of fees paid to dissolve memberships in 3 different timeshare companies. I was instructed 2 weeks ago that the check was in the mail. I have not received the check and he no longer replies to phone calls or messages. I requested a full refund for breach of contract since I have never received information on using the program or promised reimbursement of fees paid to the timeshare companies.I have copies of several messages from both ******* and ***** about my requests and no results of promises or instructions on using the program. It seems my contract was written by Dreamstar Resorts and not My Time Worldwide. I am requesting a full refunds of $10,300.00 in fees. I tried to stop payment with my Discover Card and was denied a refund. It has been 4 months with responses to messages or phone calls. I can send copies of messages to verify my claims if needed.

  Business Response

  Date: 01/05/2024

  This complaint is being directed towards the wrong MyTime.  This person isn't a customer and the employees she names in her complaint don't work at our company.  She obviously mixed up our MyTime with another company called MyTime.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be able to cancel my subscription at any time. The company MyTime requires the customer to continue paying for a subscription with only one month of the year that the subscription can be canceled. This has caused hardship on my small business. I have to continue paying a $150 subscription even though I no longer need the subscription. I can only cancel in the month of October with a 2 month written notice. If I miss sending the written notice or try to cancel any other time I have to pay the subscription until that next year.

  Business Response

  Date: 06/20/2023

  The merchant signed an annual contract that renews each month.  We don't allow mid-contract cancellations for our software product, which the merchant clearly understood and was aware of when she signed the contract.  It's not a valid BBB complaint that she wants to cancel a contract in the middle of the contract term which is against the terms and conditions she agreed to. This is an abuse of the BBB complaint venue.  It shouldn't be used to complain about cancellation policies in contracts that were agreed to and understood. 

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20209451
  
  I am rejecting this response because: I initially subscribed to MyTime 6/19/2019, I fulfilled my 3 year contract. Even if a company has auto renew, after I fulfilled my initial contract, I should be able to cancel at anytime. Forcing a small business to continue paying for a subscription a whole year until the month I'm allowed to cancel could put me out of business. I am a small business start up, and can not afford to pay a subscription I no longer need. I was a loyal customer for more than 3 years, I should be able to cancel at anytime. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/21/2023

  The signer agreed to a 3-year term from June 28, 2021 to June 27, 2024.  The contract term hasn't ended yet and MyTime has consistently delivered all services that at were promised.  In fact, the complaint doesn't allege any problems with the service, only that she wants to exit the contract at convenience.

  In addition, the contract states, "This Agreement will automatically renew for successive 3-year terms, each at a 5% increase in price, unless either party submits written notice to terminate at least 4-months prior to expiration. Any cancelation requests will be effective at the expiration of the term."

  In exchange for the longer 3-year term, the customer received preferential pricing that is lower than the list price.