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Business Profile

Computer Software Developers

Salesforce.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 89 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Salesforce regularly breaks their cloud software during business hours. They are unprofessional and when queried about why things break they give ******** answers like "we made a mistake but we promise it wont happen again" instead of action items they are taking or preventative measure they are going to implement to prevent further issues. then 2 months later they are doing it again. They ought to be trust busted to oblivion.

      Business Response

      Date: 12/04/2023

      Dear BBB,
      We have reviewed the customer issue and our representative has worked with the customer to modify their contract. This issue has been resolved.
      Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:10/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm receiving inbound calls from the ****** location about AI capabilities despite having requested to be placed on their own Do Not Call list.

      Business Response

      Date: 11/01/2023

      Dear BBB/*****, 

      I have raised your concern internally and will ensure you do not continue to receive calls. I apologize for any inconveniences. 

      Thank You!

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* and Her Boss ******************* gave me an invoice I just provided via DocuSign. They gave me 10 free license. Then proceeded to charge my credit card on 10/12/2023. They gave me free license until 10/26. The invoice for the paid portion was told to me that it was a net 30. Furthermore I have told every single person at that company I do not have money to spend until December. I have said it on recorded calls even. I have no money until ******* is what I told marketing. Once again that is recorded. We are never switching from Salesforce. With that said I need the market President from the ********** region to reach out. My company will no longer be contacted by Salesforce unless it is from I.T. regarding outages. No outbound activity by any employee there. We we will accept updates about Salesforce from their mailer but we will NEVER BE CALLED OR EMAILED BY ANY MEMERBER OF SALESFORCE WITHOUT A ticket created for tech support. The sales tactics are illegal. They fall under Undue Influence and Fraud. I want that invoice for 10 license dropped immediately. I will buy all license at full price moving forward in my SFDC account. I will not be contacted by Salesforce employees again without a ticket in.

      Business Response

      Date: 11/01/2023

      Dear BBB/*******, 

      We are working internally to get this resolved. I am contacting the ** and manager mentioned to see how to get this escalated.

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have Salesforce Account since 5 years, always paid in time, always in automatic payment. Our account is suddenly closed last week, Salesforce says that the payment is not done! No warning, nothing. I send them several emails asking to check what is going with the payment ($ *****) , but first to open our account because our business is getting hurt.

      Business Response

      Date: 11/01/2023

      Dear Firat, 

      After reviewing your Account, I see your Contract was Terminated to Bad-Debt, because we have not received payment for any invoices since March of last year. The last Invoice we received payment for was 21266240. We did not sent your Contract to 3rd Party Collections, so you can regain access by repurchasing licenses through our website. I do see your Account Status is now in Trial and not Locked, so you should be able to repurchase and regain access. I do apologize for any inconveniences and miscommunication. 

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      JUST KNOW THAT: I didn't receive any single warning saying that my credit card in automatic payment didn't go through. If you show me any single warning email in 2023, I will accept your argument and apologize for the inconvenience I caused. 



      Sincerely,

      Firat Ertan

    • Initial Complaint

      Date:10/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed $840 to renew a service that I did not want renewed. I made numerous unsuccessful attempts to contact Salesforce and only received one response acknowledging that I had turned off renewal, but I was billed anyway. I filed a dispute with my credit card and around ************** informed me that the dispute was resolved, and the charge was dismissed. In September Salesforce sent me a late notice stating that I still owed $840. I forwarded everything I am sending to you to Salesforce and have not heard back from them, or been able to get in touch with *********************** again.

      Business Response

      Date: 10/18/2023

      Hello BBB and Customer, 

      I see a case was logged on the 10th of this month, 7 days ago, for cancellation of all licenses. I see the message, " Cancellation of all licenses currently on this contract is effective as of January 20, 2023". Your Contract will not be renewed and you should not receive notifications for payment. I apologize for any inconveniences. 

      Thank You!

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought an annual subscription and paid up front in April 2023 - we had a former subscription that was still in place, so they gave us credit for months paid for on the prior subscription (which was 5 months). By August, our subscription was still having issues and we asked for either an extension to our subscription or a credit. They provided a $1,000 credit on our CC, but the following day they charged our CC the full subscription amount from April 2023. So now we have paid for our April 2023-2024 subscription in full two times!!!We have reached out multiple times to our sales rep and billing and they will not respond. The phone number doesn't allow you to talk to anyone, but says to email. **************** told me they don't have access to a phone and then stopped responding to me. This has been going on for 5 weeks and no one will respond to emails asking for backup or proof of why we were charged a second time for our subscription. **************** is terrible and will not communicate or assist.

      Business Response

      Date: 10/04/2023

      Dear ******, 

      I do firstly want to apologize that you were double charged. After reviewing your Account, I do see the full invoice amount was refunded to you. I have attached both of the Credit Card refunds that funded back to your card. I hope this provides clarification. 

       

      Thank You!

      Customer Answer

      Date: 10/04/2023

       
      Complaint: 20663120

      I am rejecting this response because: We are owed $9,076.89 NOT $7,170.06 that was issued to **.

      We were charged $7,170.06 in April because of credit memos issued by Salesforce for 5 months of a previous subscription unused totaling $1,906.83 (see attachment Credit Memo 2023 where *********************, our sales rep, says we will get a credit for $1,800+ as well as two credit memos from Salesforce ***** and *****).

      We were then issued another $1,000 credit memo in August 2023 because the software wasn't working. (See email from ********************* at Salesforce of a $1,000 credit being issued in attachment Credit Memo August 2023).

      I have emailed your customer service department numerous times as well as tried to call in, but your phones politely tell us you won't talk to anyone and that everyone has to email. That is the only correspondence you will do and then everyone goes silent on your end.

      We are now short a credit of $1,906.83

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked Salesforce since 2022 to cancel my renewal. I can't get into the account to cancel. I can't get ahold of a physical person. The chat takes me to people who can't help. I have sent EMAIL after EMAIL and asked them to cancel and no one will get back to me. Now they are trying to charge for 2023 and I can't speak to anyone about it. The online system does not allow me to turn this off, they have to do it but they are not and they are not contacting me. I have sent several emails requesting my service to stop and they refuse to respond besides continually sending me invoices. I have brought the product into my 10 billion dollar employer and they made it a main product for our sales team. After I did that I asked to cancel the renewal and now they refuse to even respond. I need my renewal cancelled. And I need the invoicing to go away.

      Business Response

      Date: 10/04/2023

      Hello ****, 

      I do apologize you did not receive the replies that you desired. I see your Contract is set to end 12/15/2023. But all Cancellations should be handled by your Account Executive. I will reach out to them to further assist, as well as cc you on the message. I did ensure your Auto-renew was turned off. 

    • Initial Complaint

      Date:09/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account with Salesforce was "closed" on Aug 21,2023, however I am still receiving emails from them. I attempted to use the "unsubscribe" link but it did not work; I received an error message so was unable to complete the unsubscribe process. I have attempted multiple times to have Salesforce remove my email address by emailing the same address that responded to my cancellation (account closure) but have received no response. The last three emails I have received from Salesforce don't even have an unsubscribe link in them as required by the FTC.Thank you for your assistance.

      Business Response

      Date: 10/04/2023

      Hello *****, 

      After reviewing your Account, I can confirm the cancellation of all licenses currently on contract ******** is effective as of August 21, 2023. I hope this provides clarification. 

       

      Thank You!

      Customer Answer

      Date: 10/06/2023

       
      Complaint: 20625886

      I am rejecting this response because: I am still receiving emails from Salesforce. My account *** have been closed, but I want the emails to stop. In addition, there is no working unsubscribe function on the emails as required by the FTC.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/19/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've repeatedly tried to get my account information corrected and have been ignored by my sales representative.

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked Salesforce since June to cancel my renewal. They have not turned off my Auto Renewal and their renewal manager has not contacted me in almost TWO months. There online system does not allow me to turn this off, they have to do it but they are not and they are not contacting me. I have sent several emails requesting this Renewal to be stopped BEFORE the 30 days which is now tomorrow from the day I am filing this complaint.

      Business Response

      Date: 08/23/2023

      Dear ****, 

      Your Contract has been turned off of Auto-Renew. Your Contract ends 9/14/2023.You will not receive any additional invoices. 

       

      Thank You!

    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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