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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 signed **s and a signed vinyl but the vinyl was not signed, it only included a signed poster and the **s were not signed at all but that was not mentioned at the time of purchase. I emailed the company and they told me the vinyl was never signed and that it included a signed poster but at the time of purchase the description never specified the signed component was a poster. The **s did not come signed and after clarifying if the **s were actually signed or not, somebody named *** told me they would send me the signed components without me having to send the unsigned **s back (aka *** said they would send me the missing signed item so I can put it in the ** I received) that way I can receive it asap but now somebody named ***** keeps telling me I have to send the **s back. Throughout this whole process it was nearly impossible to get clarification on the signed elements of the **s and vinyl. At the time of purchase the ** description said "Signed **" not signed insert and same with the vinyl, the title and description both said "Signed vinyl" not signed poster. This is called bait and switch, selling/advertising a product one way but then changing the item after the costumer already purchased and without informing the costumer that the item changed, which is a form of fraud and after going back and forth with the company for almost 3 weeks they are ignoring this. This is unlawful and unethical, I either need the signed components sent to me ASAP and/or a refund issued ASAP or else I will have to contact my credit card company for bait and switch fraud. I've included picture of the signed ** and signed vinyl listings showing that it is never specified that these items were not signed but instead came with a signed insert, and I also included the email from *** telling me that the company would send me the signed components without me having to send back the unsigned **s which they are now telling me they cannot do.

    • Initial Complaint

      Date:01/30/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company is the host or creator of the realastate information taking agency and taking money for false information and bad ethics

    • Initial Complaint

      Date:01/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Algainhouse on Dec 8, 2025. However, Algainhouse stated that my Order (HALO Bolt Ultimate 3.0 Dynamic Display Jumpstarter Air ****************** (Get 2 Free) was delivered on December 6, 3024. How is that possible.? Algainhouse then asked if I would accept re-shipment of the order - I agreed. To Date, I still have not received the order even though Algainhouse stated it was delivered on Jan 2, 2025. The ***************** did not deliver my order and they don't even have a picture to prove my order was delivered. For all the foregoing reasons, I am demanding that Algainhouse give me a full refund of $53.80

    • Initial Complaint

      Date:12/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wrong size. Wrong color, wrong amount that they charged me.

    • Initial Complaint

      Date:12/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scammed 6 months ago . Zendesk has been in my phone . Stealing my information . Taking over my accounts . Changing information inside of my accounts . Intercepting emails and phone calls . Causing Havic in my life

    • Initial Complaint

      Date:11/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled an online order and refund has not been received. Order number PLK27232. They told me to contact my bank. ******* confirmed no refund has been initiated on my account. There's no way to speak with this company directly. I ordered a Cajun-Style ******.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My small business has been a client of Zendesk since 2021. In this time, we have experienced extreme account manager turnover, issues of account manager not responding to us at all and in the end, it seems we have been without an account manager for some time ****** Zendesk is always updating their platform, to the point of confusion as they move things around, it was valid assumption to believe we had entered into a self-service level of service with them as we made changes to account from the self-service admin and as no *** was in contact with us anymore.With that being said, we reduced our seats with them from 6 to 4 in 2023 from the self-service admin.After this time, Zendesk admitted they had made an error in billing and ended up billing us for almost a full year with no notice, just took it from our account on ******* this point we started a customer service ticket with them on Sept 9th, 2024, when we noticed they were billing us for 6 seats instead of 4. The ticket is still open as of OCT 14th with no resolution, yet they have taking money out of our account TWO more times since the ticket was open even though our account clearly states in our admin that is on quarterly billing. We have gotten continuous run-around and excuses for delay in resolution. There is no customer service number to call and speak to someone. The only offer they have given for a resolution is to sign a new contract for the four seats going forward. They will not address the overpay we have made, the billing issues, or the fact that account has gone without a ***. They state they we could only make a downgrade with a *** even though there is a place in the self-service admin to make a change. We are now being penalized by their bad system and lack of accountability.We just want the credit of overpay of seats from the time we downgraded to be given to us, and their billing issues to be sorted out.

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 17- 224 made a reservation for lodging with what I thought was yo ranch hotel in ********* ***** . I went to website and located phone # and called to schedule stay for 09-27-24 to 09-29-24 had family issue come up causing me to cancel within **************************************************************************************************************** as well. This of has not been honored. As as well as the refund for776.26 that includes insurance and taxes. I have already one complaint to bbb. On this matter but felt did not give all info . ******* apparently is third party to which payment was made and funds were taken out immediately. After contacting them I was assured numerous times that a total refund would happen every time I contact zendesk and even Expedia who is supposedly in control of this matter has repeatedly started the clock back over and over, stating give it 10 to twelve business days. To receive refund and that has occurred again. Today 10-11-24 I responded to this from zedesk that they should just close the by sending a check for the refund also at the beginning of all this they sent correspondence stating that they were going to send voucher for hotel rooms in the refund amount after I had requested a total refund to bank card that I provided. , never did receive voucher which I refused and then told over and over that a total refund would be provided. Never happened. Zendesk reference number H9307846 phone # for zendesk support is ************* . Thank you for your help in this matter first report to bbb reference

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I notified Zendesk to downgrade our plan 3 months before our anniversary. I asked the customer service team to acknowledge my downgrade request which they did, nevertheless, my plan renew without the downgrade.

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to cancel my account because I can no longer login to it because of an email no longer used being attached to the account. The only time I have ever been able to get a live voice is if I call the **************** and they send me a link to login to my account to cancel - even though I have already told them I am unable to access my account.

      Customer Answer

      Date: 10/03/2024

      This issue has been resolved.  After hearing from you I had numerous contacts from different people in the organization.

      Thank you,
      Pam 

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