We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cooking Classes

Classpop!

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in December of 2022, I registered and paid for a cooking class called Boozy Chocolate Truffles that was to take place the following month in January of 2023. The total cost for the class was $59.99. When the time came to have the class, I was contacted by the Chef who stated the class was canceled due to low enrollment. The Chef also stated at the time that she would try to help me find another class for the same price. I agreed to the help she offered and reviewed the menu of class options. Unfortunately, I had no interest in any of the classes that were offered during the months of February and March, so I informed the Chef to keep me posted on another Chocolate Truffles class or any other class that suited my interests- if one became available with full enrollment during the months of February, March, or April. Months went by, and I did not get any follow up from *********** have also tried several times to communicate with a representative from Classpop! to explain my situation using the websites messaging system under General Questions to no avail. No one has responded to any of my recent messages in an attempt to help me resolve this issue. Several months have now expired, and I am no longer interested in participating in a cooking class from Classpop! I am requesting a refund in the amount of $59.99 since I did not have the opportunity to participate and because no one was able to follow up with me after several months.

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unable to attend a cooking class due to an emergency the night of. I contacted the chef and she was agreeable to me switching classes but I had to go through the booking site. I have tried to call them, email them (below) and contact them via social media without response. The class was $120 for two people and I just want to attend the class or get a refund. Good morning,I have attempted to contact you via email 3 times, phone 2 times and social media 2 times. I have been attempting to contact you since 11 January 2023 without response. I would like to reschedule my class which the chef agreed to. If I have not received a response in 24 hours I will be contacting the better business bureau for a solution. This class is something I was very much looking forward to and it was not cheap. I would like to either reschedule my class or get a refund. On Sat, Jan 14, 2023, 1:49 PM ***************************** <************************> wrote:Good afternoon, Just following up on this. I called the venue the night of the event and spoke with the chef directly. She said it would be ok to switch to a different class. Can you please provide the best method to sign up for the next class using my credit? Thank you. On Wed, Jan 11, 2023, 5:40 PM Classpop <********************************> wrote:##- Please type your reply above this line -##--- DO NOT REPLY ---Your request (*****) has been received and is being reviewed by our support staff.To add additional comments, reply to this email.

Classpop! is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.