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Business Profile

Cryptocurrency Exchange

Trustwallet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Reviews

Customer Review Ratings

2/5 stars

Average of 8 Customer Reviews

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Review Details

  • Review fromBeverly P

    Date: 05/21/2025

    1 star
    Trustwallet opened an account with my name and email THAT IS NOT ME!!!!! This online company will open an account for anyone and it's obvious it was not verified or it would not have been able to be opened.
  • Review fromRick j

    Date: 12/04/2024

    5 stars
    1(856)--[485]--(OOOO) trust wallet customer service phone is available. You can call the telephone number to connect to the support team but have the option to communicate with specialists via the other trust wallet contact methods.
  • Review fromRaul H

    Date: 11/30/2024

    1 star
    This digital wallet wiped 1k away from me. I had bought ***** of Ethereum on ******* then transferred it to the digital wallet on Trust wallet and within a week it was gone without knowing where it went. I received a notification that it was sent to an address but was clueless as to what happened to my crypto. We should all file a class action lawsuit.
  • Review fromHarry W

    Date: 11/12/2024

    5 stars
    1(877)--[481]--(4264)trust wallet customer service phone is available. You can call 1******************)the telephone number to connect to the support team but have the option to communicate with specialists via the other trust wallet contact methods.On the site you can find the trust wallet *********** with different sections of information and ************** the official platform and click the Support icon at the top of the page. Choose the section you need and review the information.
  • Review fromPatrick S

    Date: 03/28/2024

    1 star
    Do not download this wallet. You've been warned!How was scammed over $7000.
  • Review fromJon S

    Date: 12/24/2023

    1 star
    I have over 1.2 million dollars in my Trust Wallet account. There is someone @ Trust Wallet that will not release my money because I am considered a new block chain user and I am considered to be at high risk, whatever that means. They are demanding $480,000 to release my funds and remove this "high risk assessment". I know this is a scam and will not send them this money but does anyone have a suggestions? Obviously someone somehow got a hold of my account, thank you.
  • Review fromTommy M

    Date: 11/26/2023

    1 star
    I was introduced to this trust wallet and new to the crypto currency field, but had some assistance with it. I deposited ***** dollars and received a couple of bonuses added to my money and had a total of **** . When I tried to get it out I did not realize it was not possible to do so. They charged me ****** to take it out and send it to cashapp,so I could send it to my bank. Then charged by cashapp a fee to receive the ********************************************** it had been transferred to cashapp. But it never showed on my cashapp. I email trust wallet telling them it didnt make it to my cashapp. Then trust ****** sent me another email telling me that cashapp was having som issues that would not allow them to accept the **** , so they tell me cashapp sent the **** back to trust wallet plus the fees of 408 they charged me. They assured me they had the **** plus 408 from fees cashapp charged me , and said now the total was at **** that was going to be transferred to an account of my choice. I gave them my information of my account I wanted it transferred to. Then I got an email from trust wallet informing me I had another fee to pay to transfer the money. That fee was ****** to pay to a wallet of Trust wallets. So I sent them 300 but the fees of cashapp made it ****** . Then they sent me another email telling me I was short but the computer does not accept a **** payment , so I had to use cashapp to send another 100dollarsto finish my second payment to them to release my now ****.00. To summarize this story because not enough room to tell entire story. Had to send them another ****** for a digital certificate to get my money transferred .Started this process with them on Friday November 17***** and still trying to get my transfer of **** now after refunded some of the fees on **************, and still can not get this done always more money needed. Beware of this digital wallet. They are crooks.
  • Review fromdaniel g

    Date: 02/28/2023

    1 star
    my trustwallet account was hacked, i reached out to your customer care contact but i never got any response,it so unfair that i had to contact INTELALPHA , C0 M, before my funds was recovered.. please get better customer care agent that will respond quickly.

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