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Business Profile

Currency Exchange

Metallicus, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Currency Exchange.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I open the account.And was not able to verify the email or fund the account. August of twenty twenty three I was diagnosed with stage three lung cancer. And now, as of the fifteenth of september 2024 they have found a mass on my adrenal gland. I went to sign in today and discovered my account was frozen. Then come to find out there's nothing I could do. I can't go open another count which I believe is unfair!

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was able to purchase crypto fairly easy but withdrawing it has been a nightmare! The withdraw had been pending for hours until I finally emailed them (yes I had to email them first to even find out it was an issue) and they asked me to answer 7 questions. I answered them and they replied saying it will take up to 72hrs for the account review team to review my response and process my withdraw!!This was time sensitive as I wanted to buy a token that had hit my desired entry and they ruined it!Why not ask these KYC questions BEFORE you allowed me to purchase? Theyre keeping my funds hostage!!! I want my money!!!

  • Initial Complaint

    Date:01/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened up a metal pay account. Transferred my funds to the account just fine. When I attempted to add funds via the cards I had on file and exchange some funds my account was frozen. I contacted customer support no explanation was give other than they need more information. I provide that information and they just keep asking for more information each time. Starting to feel like a scam company. There was never any explanation given to why my account was frozen .

  • Initial Complaint

    Date:08/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to Metal pay app, I made purchases on 6/26/2023 for ***** tokens, 6/19/2023 for ***** token, 6/12/2023 for ***** tokens, 6/05/2023 tokens, 6/01/2023 for ****** tokens, & 5/24/2023 for ****** tokens, All Metal blockchain tokens. METAL has yet to debit my account with the tokens.

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses stop reoccuring buys Company refuses to unlink bank accounts or debit cards

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/14/2023 i signed up to use the plaform i kept getting error codes when verifying 5/15 i received email interaction resetting the account to allow me to verify after going back and forth for a couple hours i was able to submit my info than serval emails later i recieved an email about compliance and they wont activate the account whatever thats fine but now i wasnt able to log in to delete the acct so i go back to email an inform since i want be using their platform to delete my info they want me to send to id with a selfie holding it while holding a piece of paper with date and metal pay plus a pic of my id front and back...thats ridiculous i didnt require that to open the acct and you think imma send that to delete my info you already for an account that wasnt even activated what type of fraud are they trying to commit. i have 20 emails from them in this short period of time i want all my information deleted

Metallicus, Inc. is NOT a BBB Accredited Business.

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