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Business Profile

Customer Services

Spring Fanhelp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 6th I registered for a conference for March 20th - 22nd and ordered 2 T shirts and a coffee mug for the conference. By the first week in February, members attending the conference were notified that there is a problem with the vendor and if we had not received our order, we should request a refund of the shipping and handling costs. I received the coffee mug from this vendor and when requested the refund of the shipping/handling i received that as well. By the first week in March, I still had not received my T shirt order. I reached out to the leader of the conference and he suggested requesting a refund and recommended another vendor. I placed an order with the new vendor and received my T shirt withing 3 days. As of today, (March 27th), I still have not received the T shirts. When I first requested the refund, they stated in an email, it would be 3 - 5 days to be processed. I have sent numerous emails to the customer support person ****** and now he is not responding to my request nor have I received the refund. I tried to go online to find out how much they owe me, but because they canceled my order, it is no longer in the system. My order numbers were: ******************************
    ******************************. The request number from my many emails to them is: Request #******. I also went to the main site to send a message on Tuesday, March 25th and have not received a response from them either. The T Shirts were $25.00 each, for a total of $50.00 Any assistance you can provide will be greatly appreciated. Thank you!

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person ******* is relentlessly harassing me through email from the spring company. I unsubscribed half a dozen times and emailed them asking them to stop and then they just started emailing more. Im very sick and expecting emails from several doctors. This is severely impacting my physical and mental health and worsening my chronic illness

Spring Fanhelp is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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