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Business Profile

Data Storage

Dropbox, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Storage.

Important information

  • Customer Complaint:

    Dropbox Inc. came to BBB’s attention in June 2011. A review of complaints was completed in September 2024.  

    Consumers are encouraged to review the links below for information pertaining to billing, plans and cancellation.

    https://help.dropbox.com/

    https://help.dropbox.com/plans

     

Complaints

This profile includes complaints for Dropbox, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dropbox, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 262 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not only have I made report before but they refuse to answer any of my questions Dropbox in ************* is a sketchy website I have seen countless comments on social media sites saying they can not contact any one who works there. This is unacceptable and disgraceful they black every comment saying anything about the company not responding to complaints. This is disgraceful the company should be shut down they have forced people to pay for products and services they are not getting from this company and u can see that on every single comment they block from the public seeing on instagram and threads. I need to be refunded this is completely unacceptable ridiculous behavior and should be reprimanded immediately.

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No ability to cancel a subscription, the chat/website information isn't correct and no means to cancel.I tried to delete my account months ago, the charges continue.When I ask for a phone #, Im told they will only speak to "paying members" which I am.

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted numerous times to cancel my trial membership, the site gives you instruction on how to cancel and when you try it wont allow you to. After the trial, they informed me that I will be charged $864. Noted on the web site that numerous people complained because they were not able to cancel online. They tell you that you can write to the company but they arent sure if they will get it in 30 days and that they will charge you $864. And that they do not give refunds.

    • Initial Complaint

      Date:09/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As with all the other complaints that youve read about dropbox **** or dropbox or whatever name they want to collect money from for free subscriptions my complaint is the same. Theyve been charging me for a free subscription! They wont allow me to cancel it because they said its free.

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account associated with email ****************************** was not cancelled on March, 2024 when I quit the firm. I no longer have access to the account and cannot get in touch with anyone on dropbox to cancel the account and provide a refund for charges issued on 7/28/2024 that posted to my credit card the next day, because of their required "automatic payment" that they have on their dropbox policy. I have a free account that has no access to their support system, and the telephone and chatbox do not allow you to talk to a real person to resolve your problem. Only paid accounts to which I no longer have access can contact, so after a month of chasing them down and trying to put online tickets with no response, I have to file a complaint. Dropbox is literally stealing money from my credit card from an account that I no longer have access to, and no way to communicate with the firm to resolve my problem.

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting recurring charges on a free Dropbox account. I have tried contacting Dropbox support to no avail. Unless you have a business account, there is no way to contact them and no phone, email, or chat support. I cannot "unsubscribe" to a subscsription that doesn't exist. Dropbox is by far the WORST company I've ever dealt with. All I want is my refund and a way to cancel whatever account this fee has been charged to.

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropbox does not have a phone number

    • Initial Complaint

      Date:09/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday people started sharing with me that my Dropbox account had been hacked and that they were receiving malicious emails from my Dropbox account. There were/are zero phone numbers posted on their website to call and actually talk with a person to resolve such a serious matter. I contacted them through their website on Friday requesting that the account be permanently deleted. They responding asking me to log in to take care of it, which unfortunately I cannot do because it requires a two step authenticator that sends a code to a phone that the hackers have changed it to. So while I cannot log into my account I am emailing back and forth with them from the email address the account is set up in. Since Friday, this is Tuesday) I have received three emails from them stating they need more information from me. Each time, I gave it to them, from the email the account is set up in and yet people are still receiving malicious emails from my Dropbox ********** the very least, they need a phone number to call about these things so they can be shut down immediately. Having a person send one email a day to help you with a problem, and not actually fix the problem, is unacceptable.

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A large group of us have been receiving non stop emails from an email address that purports to be an address that purports to be :Abuse@dropbox. *********** All of us have been asking to be removed-but we get email after email -it has been going on for ******** there any way at of seeing who has responsibility for this??!!Please help! I am at my wits end!!!

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for their 30 trial. Very difficult to cancel. But I did cancel. They have no customer support phone or email. They did not cancel but upgraded my account and charged my credit card $212. I need my account cancelled by them and refunded the $212. This is a Scam ripoff., PLEASE HELP!

    Dropbox, Inc. is NOT a BBB Accredited Business.

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