We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Systems Consultants

Twilio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Reviews

This profile includes reviews for Twilio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Twilio has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Twilio

      101 Spear St San Francisco, CA 94105-1559

    • Twilio

      501 Folsom St First Floor San Francisco, CA 94105

    • Twilio

      645 Harrison St 3rd Floor San Francisco, CA 94107

    Customer Review Ratings

    1

    Average of 13 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jaxon M

      Date: 04/18/2023

      This Company Sucks! Do Not Use Them period! They ask you to upgrade your account then they disable it for "fraudulent activities." Which I get and all because they are trying to protect fraud within the company. The Jacked up part is then when you try and get your account reactivated via email or any forms of social media they ghost you. I am lucky that I am just a person using this for hobby purposes otherwise, if I was an owner of a company It would completely make me loose revenue because the phones were down. I also think that they could prevent this from happening by requiring some sort of higher verification when you sign up, so they know your safe from fraud right off of the bat. But even though I am just a hobbyist, I still lost all of my credits funded in my account. I Submitted their reactivation question on multiple platforms and.... nothing, absolutely radio silence! Bottom line is: don't use this company. I will update my review if I hear anything.

    • Date: 02/11/2023

      Recently, we experienced Twilio disconnecting over *************************************************************************************** discussion of rectifying the issue. Not only that Twilio has disconnected numbers belonging to donut shops, retail stores, and other small businesses across ***************** that we service. What's even more concerning is their lack of communication when trying to discuss resolutions - Twilio has refused to engage in dialogue with our company after years of service. The only way to contact Twilio is via their sales department, and even then they show no initiative to help.I have been involved in the telecom industry since The Deregulation Act of ******************************************************** such a manner as Twilio has. We strongly advise against using Twilio for any kind of long-term customer capacity. For more information, please contact me . Thank you for your attention.We strongly advise against working with Twilio ****************************

    • Angelica O

      Date: 01/14/2023

      Angelica O

      Date: 01/14/2023

      All I'm trying to do is send some darn emails! I can't run my business with Twilio SendGrid constantly having my account in review. It's costing me time and money. If someone buys my course I need to send them their login details but I can't because Twilio SendGrid is not working and every time I ask them about it they say it's in review but they don't give me any reason why it's in review and how long it will be in review. There advertising said that if I signed up with them that I could start sending emails in minutes, but now it's been days. False advertising. Such a shame and extremely frustrating.

      Twilio

      Date: 01/16/2023

      Hello ********, We're sorry to hear that you had some issues getting started on our Twilio Sendgrid Platform. I have some great news, as I just reviewed your account and saw is active and ready to be used! To provide some context, new user requests trigger a verification process, this caused your account to be been placed on a temporary hold while this review was conducted. Our intention is to ensure that all new users intend to utilize Twilio SendGrid in alignment with our Acceptable Use Policy and Email Policy, in order to avoid SPAM and Phishing emails from being sent using our platform.

    Twilio is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.