Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website for a free trial and I was charged a fee on the same day and I did not use the service to download any documents.

  Business Response

  Date: 04/06/2025

  Hi there, Upon looking into this, we do not see an active subscription under the email this user provided. We can investigate this further if the user creates a ticket using this link: *********************************. We look forward to hearing back! Thanks! -GT

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are eight unauthorized transactions against my **** account from Scribd for $11.99 monthly from May 2024 through December 2024. I donot have an open account with scribd and I didn’t authorize any transactions with them. This is the second time that Scribd has done this. The first was in 2021. **** got involved and I closed my account with Scribd to ensure no more unauthorized transactions after that one month of use. Scribd refunded all of those monthly unauthorized payments back to me, however Scribd has access to my bank account information and made 8 unauthorized transactions. I shut down my **** checking account just now and contacted Scribd who has no customer service. Scribd has no customer service contact and is difficult to contact regarding this matter. What can I do to get my money refunded and ensure they don’t charge “non-customers” fraudulently?

  Business Response

  Date: 01/22/2025

  Thank you for bringing this to our attention.
  
  According to our system, you started a trial subscription for the account under the email address you provided on April 16, 2024. After your free trial period ended, your account automatically enrolled in a recurring subscription. Since your subscription was not canceled, you were charged for the subscription as outlined in our Subscriber Agreement. This is the source of the charges that you saw. You can review that agreement here if you wish: ***********************************
  
  To resolve this issue, we have canceled your subscription to prevent any further charges. We have also refunded your most recent charge in accordance with our Refund Policy, which can be viewed here: ********************** Please allow up to a week for this refund to process.
  
  Finally, we have also followed up via the ticket you created for this issue: Ticket #*******. This will have more information regarding this issue. For any further questions regarding this issue, please feel free to reply to your ticket and we will be happy to assist.

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase last night and realized the website i made this purchase from is not a legit website. The address of the company also shows permanently closed. I would like to cancel my order.

  Business Response

  Date: 12/19/2024

  We were unable to find an account with the information the Customer provided. In order for us to assist with this, the Customer will need to submit a ticket here: ********************************* to be connected directly to one of our Support Agents. Thanks! -GT

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into the website and they said they have a trial to try one month the page, I decided to try because it was free but they asked you your ****** account or any credit card so they can charge you the future months. They charged me the same day 17 of November like 8 dollars and I decided to complained by ****** but they didn’t resolve anything, then ****** decided to delate my account so now I paid for a suscription and I can’t enter, they don’t answer by x, they don’t reply emails, the last time when I had access to the account they said by the chat that they will give me back my money but they didn’t.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17 I received an email from Pay pal telling me that a charge was made to my Bank account through pay pal by the referenced company. Red flags went up for two reasons:1. I had started a trial subscription with the company giving them my banking information but not pay pal as a payment method, (although my bank card is linked to PayPal).2. The amount of the charge - $12.71 - was different that the amount I would have been charged if I did not cancel the trial subscription - $11.99.I experienced a lot of difficulty in trying to cancel the trial subscription since the process is unclear and gives confusing information. The company contacted me on the day the subscription expired and did not even give me a chance to cancel but immediately charged my bank account. I have tried to communicate with them to no avail. Their phone number is non-working. They are not being responsive to my emailed requests for a refund. Kindly intervene in this matter.

  Business Response

  Date: 02/22/2024

  While we were able to locate the ticket this customer has filed for this issue, ticket #*******, our system shows that we reached out to them for more information on February 19th and that they did not provide the requested information.
  
  It is important to note that in order to issue a refund, we must locate the account that the charge in question is connected to first. Since the email address the customer provided was not connected to an account with an active subscription, we need for them to follow up with us and provide the requested payment information so that we can assist them further with this issue.
  
  Should they like for us to assist them further with this issue, they can follow up with us through their ticket at any time with a copy of either their PayPal receipt for this charge or their PayPal email address and we will be happy to investigate further. Thank you!

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21327760
  
  I am rejecting this response because: This was a trial subscription which ended on 2/17. I tried unsuccessfully to cancel before the due date resulting in a charge of $12.77 as shown in the attached screen shots from Pay pal & **** of America. The amount charged is different from the amount of  $11.99 which the company stated I would have been charged for a monthly subscription had I not canceled prior to the trial expiry date. The cost discrepancy plus the fact that Pay pal was involved in the transaction, (although it was not provided as a payment method) raised red flags!! Why was Pay pal involved at all? Why was I charged $12.71 & not $11.99? I have nevertheless provided all the information the company required plus attached screenshots so should now be refunded the amount that I was charged & that the company received. Thank you. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/23/2024

  We are sorry for any frustration this billing matter might have caused, and our team is happy to get this matter resolved for ************;as soon as possible.

  We escalated *******'s latest open ticket, #*******, to an account specialist who has followed up with them via email to request some additional information to help us verify the email address on a potential duplicate account that *** be linked to the charge they received.

  Once ******* follows up with us via email with the requested information, we can move forward with confirming the subscription is fully canceled and process any available refund. We can also provide details regarding any price difference at that time as well! If ******* has any questions, they're welcome to let us know in their reply to our email and we'll gladly address those as well.

  Thank you!

  Customer Answer

  Date: 02/25/2024

   
  Complaint: 21327760
  
  I am rejecting this response because:

  The company keeps writing me with spurious information. This is my response to their most recent e-mail:

  I'm trying to get you to understand that this was a trial offer which expired on Feb 17.  For several days prior I tried to cancel the offer but was unable to do so because of the confusing messages I received. So on the expiration date Scribd charged my bank account, for some unknown reason through Pay Pal, although I gave you my bank account number to set up the trial.  At no time did I give you Pay Pal as a payment method so it's a mystery to me that Pay Pal became part of the transaction.  Another mystery is the amount I was charged.  When I initiated the trial it indicated that I would be charged  $11.99 if I did not cancel before expiration but I was charged $12.71!  Why $12.71 when the amount you quoted was $11.99?  Also, you have produced this garbled email address which makes no sense.  I do not, repeat, DO NOT HAVE A SUBSCRIPTION IN MY APPLE ACCOUNT UNDER THAT EMAIL ADDRESS!!! SO PLEASE STOP WASTING MY TIME AND REFUND MY $12.71! All you need to do is reverse the charge back to the **** of America account which was charged.  I have already sent you screen shots from both the **** and Pay Pal.  There is absolutely no need to dredge up another email address that I have never used and has nothing to do with me!!  Kindly ensure that your next communication to me will be an acknowledgment that you have executed the refund.  No more, no less.  Thank you.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/27/2024

  Hello *******,

  Our support team has responded and resolved your case linked to ticket #*******. To summarize, we were able to cancel the subscription, and refund the most recent payment.
  
  If you need further assistance, please reply to ticket #*******, and we will be happy to assist in any way we can. Thanks and have a great rest of your day! -FC

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a slideshare business and it's parter or division of Scribd. The company makes it extremly difficult to unsubscribe from their service. They are slow to repsond and even after giving them credit card information ask for more proof that they have billed you. I cannot be the only person who has gone in circles trying to stop getting automatically billed by this compnay. The company covers Scribd, shareslide and everand.

  Business Response

  Date: 01/27/2024

  We apologize for any inconvenience or frustration this matter might have caused! We've confirmed that our support team has been in contact with ***** via email in response to their support ticket #******* where we confirmed the following details related to their subscription - please bear in mind the email addresses listed below are slightly redacted for security purposes:

  - ***** initially contacted us through ticket #******* with the email address sud****************, which was linked to a free Scribd, **** account

  - We requested additional information from ***** to locate the account that was linked to their Scribd, **** subscription and used that information to locate a second account under the email address **************************

  - After ***** successfully verified that alternative email address, we confirmed that ***** had not canceled their recurring subscription, which is required to prevent further charges as seen in our Subscriber Agreement: **********************.

  - We proceeded to manually cancel the subscription and refund their latest charge today (January 27, ****), which we did communicate in our last response to *****'s ticket.

  If ***** should have any other questions or concerns regarding this subscription or their refund status, we're happy to help if they follow-up with us via email. Thank you!

  Customer Answer

  Date: 01/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/2/23 in the amount of $69.86. I received fraudulent tracking emails and never received the items. Buyer beware, this company is a scam.

  Business Response

  Date: 11/20/2023

  SlideShare is a website that serves as a collection of community-uploaded presentations and professional content. We do not sell physical items, and as such, we do not ship anything to our users. As such, this charge and delivery is related to a different company, and the customer will need to reach out to them for further assistance.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20895775
  
  I am rejecting this response because:

   

  I have attached a screenshot of the business webpage that includes the address. This is the website I purchased from, which clearly shows where this company is located. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/24/2023

  We are very sorry to hear that you have experienced this. Please be aware that this email was not from us, and the email address provided to you is not ours. Please note that SlideShare is a platform for people to share knowledge through presentations, infographics, documents, or videos - we do not sell or ship physical items.
  We have alerted our security teams to this and they are investigating; in the meantime, please do not send anything to that email address. We recommend contacting your bank to file a dispute against this charge.

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been an ongoing victim of identity theft & hacking since March 2019. I have personal information on SlideShare that I did not create. These slides are attached to my LinkedIn account that has been repeatedly hacked and I believe these unsanctioned slides are the connection. I am unable to completely remove the connection and have repeatedly asked for the company support to remove these to no avail. I am continually told to sign in to close my account but I never signed up for one. When I reply with this information there is no further communication with them This is a fraudulent account and a privacy violation that needs to be rectified without further delay!

  Business Response

  Date: 11/09/2023

  We were able to locate the ticket the customer filed for this issue, Ticket #*******. After reviewing this ticket, our system shows that we have requested additional information from them, and they have not yet responded to our inquiry with the requested information. For reference, our team reached back out to them on October 26, 2023, and we are still awaiting their response. Once the customer replies to our email with the requested information, we will be happy to assist them further with this issue.