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Business Profile

Educational Technology

Class Dojo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Technology.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elementary aged son and i share an Apple ID , he uses an app called class dojo for school. We have been utilizing this app for years .On or around November 11th He accidentally subscribed to the paid version of the app . He said he cancelled it but i was charged a little under $80 prior to the end of the free trial subscription, from what i can see the free trial ended on the 18th i was charged on the 17th . The subscription was not intended, and we would greatly appreciate your help in processing a refund. I have already taken steps to prevent such incidents in the future by enabling parental controls and purchase restrictions on my account. I dont even see the difference from the paid version of the app versus the free version weve been using all these years. ***** and ****** are giving me the run around.

    Business Response

    Date: 12/09/2024

    Hello,

    Please see attached ClassDojo's response to complaint reference #********.

    Regards,
    ClassDojo Support

    Customer Answer

    Date: 12/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribe to Class Dojo for tutoring however in the month of may the were several cancellations I would even send email stating that my child not be available but I would be charge for service not rendered upon request i was informed that I will not be receiving any Refund. One way ago I send an email informing them I would like to pause tutoring until September I was informed that I would have to start back on July 27 However no service rendered on Sunday June 30 but once again my account was charged then I am being told I have to wait for 1 to 5 business days for a refund

    Business Response

    Date: 07/08/2024

    Hello,

    Please see attached ClassDojo's response to complaint reference #********.

    Regards,
    ClassDojo Support


  • Initial Complaint

    Date:05/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has been utilizing the class dojo tutoring 3 times a week 09/2023. It has been a nightmare. They have been charging my card incorrectly especially when I notified them about incorrectly charging me and then they refund only for another person to charge me again. Not only that I notified them when my daughter had a scheduling conflict and I needed to hold off on classes for a few days. They still would charge me or promise not to charge me for those weeks classes and did it! Upon calling my bank we reviewed transactions specific to spring break that I was charged ****** my bank reviewed email confirmation between me and class dojo regarding them double charging me after refunding me for 1 week of classes that they charged me double for and my bank refunded my monies per the claim of ***** showing I was correct and class dojo double charged me. This complaint is stemming from past issues where Im sure I may have been double charged and I havent noticed it also I contacted them Thursday or Friday that just past to tell them my daughter would more be available for class Monday 5/13/24 and they told me no classes were scheduled but couldnt say why then I get email showing my daughter has a claS and they took the funds off my card that I actually removed on Friday 5/10 from my account!

    Business Response

    Date: 05/16/2024

    Hello,

    Please see attached ClassDojo's response to complaint reference #********.

    Regards,
    ClassDojo Support


  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged incorrectly and was supposed to receive a refund. Then I was charged 4 more times over the course of 2 weeks after canceling tutoring. I've been trying to contact someone for two weeks and have been in able to receive a response and have not received a refund.

    Business Response

    Date: 04/02/2024

    Hello,

    Please see attached ClassDojo's response to complaint reference #********.

    Regards,
    ClassDojo Support

  • Initial Complaint

    Date:11/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 9/25/23 classdojo charged ***** to credit card. We used this app when our child was in 3rd grade. He us now in 5th grade and we no longer use it. We logged into account to cancel but could not figure it out. Called the phone number the credit card gave us ************ but could not cancel or talk to a human after 30 minutes. Credit card tried to help but ClassDojo used our login as saying we are using their product just fine. I do not want to be charged again next year so I cancelled my credit card. In my opinion this company is evil and I do not think this should be legal.

    Business Response

    Date: 12/04/2023

    Hello,

    Please see attached ClassDojo's response to complaint reference # ********.

    Regards,
    ClassDojo Support

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged twice on my account. The company refunded *****, but not the tax or the second charge.

    Business Response

    Date: 10/19/2023

    Hello,

    Please see attached ClassDojo's response to complaint reference # 20652464.

    Regards,
    ClassDojo Support

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the app class dojo downloaded onto my phone. I took it off my phone because I did not use it the grade to my kids are in don't use that app anymore. They took almost $64 off my card to pay for an app that I don't use. It says in an email that my original card on ****** Play didn't work and then if I wanted it to update payment instead of waiting for me to decide if I wanted it they took it anyway out of my backup card.

    Business Response

    Date: 09/29/2022

    Please see the attached.

Class Dojo is NOT a BBB Accredited Business.

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