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Business Profile

Email Service Providers

TextMe, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TextMe, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TextMe, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • TextMe, Inc

      275 Post St Ste 500 San Francisco, CA 94108-5005

    • TextMe, Inc

      50 California Street San Francisco, CA 94131

    • TextMe, Inc

      655 Montgomery Street, Suite 1400 San Francisco, CA 94111

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been using this TextMe app for over a year. I have used many texting apps in my days. This app, by far, is the worst possible texting app there is out there. The bugs, flaws, ads, dear GOD the ads. 1. The App Owner/Developer allows (CP) C**** P********** ADS! of LITERAL children! When I reported these, I was told nothing violated their terms. You cant click ANYTHING or backspace without an inappropriate ad popping up here recently. You cant even finish typing a single text without having to watch a minute ad. Its only gotten worse over time. I had 3 ads pop up while typing a 14 long, worded text. 2. You cannot make phone calls. It will maybe ring if youre lucky, but when you answer, itll give you 10 seconds to talk before it cuts out and goes mute. I assumed at first it was my WiFi, until it happened at 4 other places on their WiFi. 3. If you use the application as intended, you know, which is to text, if it deems youre texting too much it will randomly, multiple times a ***, **** you as spam. When this happens, you cannot send ANY texts in the middle of important conversations OR receive them.4. If youre lucky enough to receive your text as intended, it will break up long texts, scrambling them, sending (parts) of them out of order, leaving you to figure out what comes first/to sort it.I was going to purchase the plan this app has for verification this week until the spam thing started happening all day, every day. Im so thankful I never wasted any money on this horrible TextMe app, just a lot of time, energy, inconvenience. Since I am finally switching apps for the first time in over a year, I downloaded all texting apps my IPhone 13 supported, this by far was the most expensive rate than all the others which is INSANE due to the bugs, flaws, inconsistency, this app has, and it only gets worse! The only reason I havent switched sooner is due to not being able to keep my number.

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to this company numerous times with zero response! My phone number for them hasnt been receiving texts and all calls I attempt to make have been dropping for two months. Ive been paying for a service I have t been able to use and they dont give a ****, Ive been trying to get in touch with someone for weeks, and all I get is the automated response back. They are stealing money from people and not providing the services promised. They have no phone number and only the option to submit a request through email. This company is a complete SCAM do not use!! I want sometime from this company to call me and stay on the line and talk to me and ********

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have charged me for a premium service but their voicemail service does not work properly! Every time I set up a custom email it always has this generic voicemail on it that wont update to my custom voicemail. Then the company starts ignoring me and the issue abs just sends back automated responses. They are scamming me!! Im now having to reprint business menus and cards due to me putting a number from their company on them and now I have to get a new number!

    • Initial Complaint

      Date:12/11/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been requesting my accounts conversation history for over a month. They send me a link that redirects me to a page without a login for ****** users. When I correspond with an agent via email, the person says the problem has been solved and never offers any solution. It's online gaslighting, and I have reason to believe this company is deliberately withholding my conversation history and contact information, to avoid incrimination.

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Textme *** refuses to refund my purchases made on Oct 2 2023 I demand a refund they blocked my service from running abd are stealing my money I made the purchases today there is no limitation policy Oct 2 2023 100 text me credits $ **** and 1 week access $1.46 Refund me immediately or fix my services unfreeze my account give me free number make it work or refund me now

    • Initial Complaint

      Date:08/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      there are some nice features of this app. But definitelly clunky. I have been blocked from teexting but I only send out two oor three texts mmost days and no more than five or 10 on an usually busy day. This is not abnormal aactiviity.. I tried working with customer support on ticket number *******. But they said they can't reverse the blockk. I am a paid member. Support request can be found below:## Please do not write below this line ##Hello,Your request (#*******) has been deemed solved by our Support Team.You can review, add a comment or reopen the request, by following the link below:************************************************************* Thanks for contacting us,TextMe Apps Support Team ******* (TextMe)Aug 3, 2023, 12:43 PDT Hi there, The security system block accounts based on unbalanced traffic which means that there is an important difference between the number of messages you sent compared to the number of messages you receive. This is a way to prevent spam, commercial messages, and harassment.We are aware that sometimes the system blocks regular users too and we are sorry for that. Unfortunately, we have no way to manually override this block. In the future, we recommend waiting for more replies from your contacts before trying to send a message, in order to balance the traffic of messages.Regards,Textme Support ************************* - Webrageous Aug 2, 2023, 15:12 PDT hi *******,I'm wondering if you're seeing something different than I am. I send five or 10 texts at most on a busy day. While I respect you have terms and conditions that everyone must abide by this isn't making sense. I'm wondering if I got flagged in error? I believe there is an equal number of inbound texts as well. You mentioned unbalanced traffic. I believe my traffic is pretty balanced between inbound and outbound.would You mind looking into this and providing more information? Thanks,************************* ******* (TextMe)Aug 2, 2023, 14:44 PDT Hello,

    • Initial Complaint

      Date:08/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using what was a free service from Textme. If you use it a little bit you receive it for free. But somehow I was getting charged for when it was suppose to be free. Then I canceled it and started over again with a new phone number. Nothing happened and got charge for that when I don't have phone number or service. I attempted to straighten it to no avail. Now I am being charged 3 or 4 times a month for the service that I don't need or even received. It is such a mess at this point that I contacted my bank to dispute all charges. They could not help. I am very disappointed at this as it was suppose to be a simple thing which now turned into a big complicated mess. I was charged 11 times for $7.41 each between May 2022 and August 8, 2022 which seems an awful lot. I need all of my money back. I only wanted the free service and never wanted more than one phone number. August 8,2022 $7.41 July 31, 2022 $7.41 July 24,2022 $7.41 July 18,2022 $7.41 July 7,2022 $7.41 June 25, 2022 $7.41 June 13,2022 $7.41 June 7, 2022 $7.41 June 2, 2022 $7.41 May 25, 2022 $7.41 May 17, 2022 $7.41

    TextMe, Inc is NOT a BBB Accredited Business.

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