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Business Profile

Exercise Programs

Fitness Anywhere LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9 January I tried to renew my subscription for the price listed on the app store ($39.99). TRX wouldn't honor the price so I shutdown my account. After I shutdown my account, I received an email from TRX customer service apologizing and offering to honor the price through refund. I started an account on 13 January and tried to get a subscription through *****, but got an error message while still being charged ($79.99), but no subscription. I tried to go through the TRX website and was charged there as well ($79.99). TRX gave me a lower value subscription to what they had offered so I asked for a refund. At that point, they offered me their "all access" annual subscription for free. I said ok. I confirmed multiple times it was free as pending charges kept popping up on my bank account. Eventually a $245.07 charge went through on my bank account from **********************. They again denied charging me. I've contested it through my bank, but am unsure whether to cancel my credit card at this point because of TRX's erratic activity. The $245.07 charge is currently the only charge that hasn't dropped off or been refunded. They don't have any authorizations from me for service other than the "all access" annual subscription for free.

    Customer Answer

    Date: 02/07/2025

    Refund received

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out as a loyal TRX customer and ********************** studio owner who has relied on their products for years. I reported a catastrophic failure of one of the straps 3 weeks ago, which resulted in a client falling. The strap was only three years old and in excellent condition, yet the carabiner snappeda defect that Ive since discovered is not an isolated issue, as Ive seen similar cases reported online.Despite weeks of back-and-forth communication with representatives, Ive been told that they can only offer me a discount an a new purchase because the product is outside of its warranty. This isnt a case of normal wear and tear; this is a defective product. At the very least, I expected a replacement and, more importantly, guidance for inspecting the remaining nine straps in my studio to ensure this doesnt happen ******** studio is filled with TRX equipmentslam *****, dumbbells, kettlebells, battle ropes, and moreand Ive always valued the brand. However, I am deeply disappointed in how this situation has been handled, as it fails to reflect the level of service I would expect for such a critical safety issue.

Fitness Anywhere LLC is NOT a BBB Accredited Business.

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