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Business Profile

Find A Pet

Whistle Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Find A Pet.

Reviews

This profile includes reviews for Whistle Labs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whistle Labs has 2 locations, listed below.

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    • Whistle Labs

      114 Sansome St, Suite 1000 San Francisco, CA 94104

    • Whistle Labs

      1355 Market St Ste 210 San Francisco, CA 94103-1314

    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Becky B

      Date: 07/19/2024

      The whistle app does not work as it should. Service stop after 2 weeks of updated contract and yearly cost applied. Additionally I canceled service on the app. Did not receive an update from them, so a couple days later I contacted them only to find the service was still being charged for and not refunded. They will NOT refund any money during the period of time there was no service. When I asked to file a complaint the rep only wanted to argue with me instead of taking the complaint.

    • Matthew R

      Date: 08/30/2023

      BELIEVE THE BAD REVIEWS. They do NOT stand behind their products. They FAIL in under a year and they will only honor the warranty within 6 months! $150 for a product that will STOP TRACKING YOUR PET or give you some type of issue. Sure they replace it IF you device stops within that time but will only honor up to 6 months total. Good luck if you replace it and it fails within 3 to 6 months months of that time. They will only replace it AGAIN IF its NOT past the 3 months! SO far weve spent over $500 on a tracker that has only worked about 6 months total in over the year weve had it. Were just expected to eat the cost I guess and just buy a new one?!! **************** absolutely zero help as they have lowered their standards for honoring replacement. Why would anyone buy from your company again?!!

    • Terri-Lynn S

      Date: 06/03/2023

      Don't Buy the company don't stand behind one year warranty devices are defective they don't last the one year they are different to deal with I purchased new devfor my dogs in January had 2 problems both factory defect customers service has gone down hill too big time I had been whistle customers since 2018 because of the device problems customers service supervisor decided too remove remaining 9 months of warranty off all device and cancel my subscription renewal if they replaced faulty device this is wrong its not my fault devices are factory defective I just purchased these devices their customer service has gone down hill devices are defective and there blaming customers

    • Erica D

      Date: 03/04/2023

      Do not buy!! Device is faulty and company is predatory! The unit we bought is designed for the *** module to twist into the collar, locking in with plastic teeth. The bracket it locks into is metal. Our first unit, the teeth broke off when twisting it as designed. This happened the first time we went to remove it. As the battery lasts a month, it was the first time we had to charge it a month later. Guess how long you have to return it for a refund. 30 days. They then offered to replace it as we had no way to attach it to the collar to make it usable. Got the replacement. The first time we go to twist it off as designed, the plastic tooth breaks off the exact same way. Called the company hoping for a reasonable solution. Unfortunately I was hoping in vane. **************** rep tried to blame it on faulty plastics, even though we recently purchased and had just replaced. They suggested we purchase their new collar as they had redesigned it to work around the faulty design of the previous, but at full price of course of over one hundred dollars. I tried to be reasonable and ask for a credit off of the new design, and they said the best they could do was a $26 credit towards the subscription. So basically I can keep asking them to send me replacements every time I go to charge it until the 1 year warranty from the original purchase date is up, then it will most likely be unusable.

    • James S

      Date: 11/07/2022

      On October 28, 2022, I purchased a replacement Whistle GPS. It is November 7, 2022, and the device has yet to ship, and the Whistle representative can't tell me when or if it will ship. I have called Whistle on four occasions, and no one knows anything. They won't allow me to cancel the order, so I fill have to dispute the charge with ***************** Obviously, I'm very disappointed with the customer service on this matter. I like the device and have been a Whistle customer since 2013.

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