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Business Profile

Fish By-Products

Truefish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fish By-Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On september 26, i placed an order on the Truefish website, ordering 4 packages of ayu, which contained 3 fish each, and 1 4 pound tai snapper from new zeland. The order was expected to arrive on the 28th, which it did, but upon opening the package i discovered that only 2 of the 4 ayu i ordered were delivered. I promptly proceeded to try to reach out, via the websites contact us link at the bottom of their home page, but was met with a 404 message, telling the me page did not exist. After doing some online research, i found out their email is ********************************* so i sent them an email regarding my missing items, to which i received an automated message letting me know they would contact me in 24 hours. However, as of the writing of this report, no such contact arrived, despite repeated efforts to get a response. The email is obviously active, since its the same email they use to send out advertisements. In the process of writing this report, i also discovered that their website has marked my order fulfilled, which it was not. They have neither fulfilled their obligation to me as the customer, nor given me compensation or notice for their oversight, leaving me to assume they have no intention to rectify their mistake. If delivery is not possible, since this fish is a seasonal item, then i would be satisfied with a refund. I would also like to see a way to contact them in the future over these issues in the future, for both myself and others.

    Business Response

    Date: 10/17/2024

    The issue has been resolved. Customer was contacted and a refund for the missing items was processed on 10/8/24.

Truefish is NOT a BBB Accredited Business.

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