Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using Flexport for our business's shipping has been nothing short of a nightmare. We are essentially paying for low subpar service for this company because whoever the employees this company has at its warehouses not only lose shipments, cancel orders, and take weeks and weeks for items to become available, that is if they're not lost in transit.We have had to open numerous ticket for cancelled orders, lost inbound shipments, delayed shipping, shipping lost in transit, all while losing money due to having to send our customers replacements or cancelling orders from our store. This a has also affected our internal shipping time statuses. I have attached copies of email's and screenshots of cancelled orders that show the item in stock at their warehouses before we got notified that the order was cancelled due to the item supposably being out of stock. All along the item was "lost" at the time the orders were placed but the website still allowed us to put the orders in. We believe either the warehouse or transit employees at Flexport are stealing our inventory while giving us 40% store credit and not replacing the items they supposably lost. We have been emailing with Support but have not gotten any answers and they have not responded to any inquires since 04/07. We have attached invoices for the price of the inventory the was "lost" with Flexport which we want refunded to our company and not with store credit. We also want any inventory belonging to us returned to our business address on file and to permanently close our account. Thanks ************ Digital Accessories

  

  Business Response

  Date: 04/25/2025

  Reference: BBB Complaint 
  Account: *************************************

   
  Dear *** ******,
  

  We are writing in response to the complaint you filed with the Better Business Bureau regarding your experience with Flexport. We appreciate you bringing these concerns to our attention and providing us the opportunity to address them directly.

  
  Acknowledgment of Issues
  

  Following a thorough review of your account history and the specific incidents referenced in your complaint, we acknowledge that:
                 1. Three (3) units were received at our EWR1 facility, with two (2) units subsequently classified as "unavailable" on March 27th and 28th.
                 2. Despite a comprehensive search conducted by our warehouse team, these items could not be located within our facility.
                 3. Communication regarding the status of your inventory and orders did not meet acceptable standards, particularly during the period of March-April.
  

  Resolution Actions
  

  In recognition of these service failures, we are implementing the following resolution measures:
                 1. Full Value Compensation: Rather than applying the standard 40% reimbursement policy you referenced, we will provide full compensation for the missing inventory items at the documented invoice value of $43.00, as requested in your complaint.
                 2. Inventory Return Processing: We have initiated procedures to return all remaining inventory to your business address (**************************************). All removal fees typically associated with account closure have been waived.
                 3. Account Closure: As per your request, we will process the closure of your Flexport account once we have confirmed the successful return of all your remaining inventory.
  

  Timeline and Next Steps

                 - The compensation amount of $43.00 will be processed to your original payment method within 5 business days.
                 - Your remaining inventory will be shipped to your registered address within 10 business days.
                 - You will receive a confirmation email once your account has been fully closed.
  

  We sincerely regret that our service did not meet your expectations. The issues you experienced are not representative of the standard of service we strive to provide. Your feedback has been shared with our operations management team to prevent similar situations from occurring in the future.
  

  Should you have any additional questions or require further assistance during this resolution process, please contact me directly at ***********************************************************.
  

  Sincerely,
  *** *****
  Senior Manager Customer Service
  **********************
  

  
  

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If I have any further issues receiving my reimbursement or my original inventory, I will contact you back again. 

  Thanks

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14th I ordered a return of my own items to be delivered to my house. Of the 7 boxes shipped. Only 2 were delivered. One of the two came in damaged with shattered product. 2 of the boxes were lost by the post office, the remaining boxes were discarded or returned due to damage. Flexport does not let me file a claim since the delivery has not been completed. I have no way to resolve this as I am out hundreds of dollars on this one transaction alone. Additionally, while this is taking place, I am still being charged for the removal order of products i did no receive. Additionally, other products have been broken in the past where Flexport does not reimburse shipping for the damages causing loss of money to reship at my expense. Furthermore, i have requested that Flexport repalletize all of my product and ship back to me, but have yet to hear a valid response all the while being charged for storage on product i have requested back.

  

  Business Response

  Date: 10/22/2024

  Good Morning *****,

  Thank you for reaching out and sharing the details of your recent experience. We sincerely apologize for the inconvenience and frustration caused by this situation. Your patience is greatly appreciated as we work to resolve the matter.

  Please know that we aim to provide the most seamless experience for all our merchants, and we take your concerns seriously. The Outbound Manager has been fully engaged in this issue, and we believe any outstanding concerns have now been addressed. Additionally, the manager is closely monitoring the remaining shipments to ensure they are executed correctly.

  We want to ensure that all your concerns are fully resolved, so if there are any outstanding issues that have not yet been rectified, please do not hesitate to let us know. We are here to assist you and are committed to finding a resolution.

  Thank you again for your patience, and we look forward to resolving this matter to your satisfaction.

  Best,

  **** Troy 

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business has been cooperating and the same day the issue was logged it was also resolved.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024 I placed a removal order for the whole of my inventory being held and stored by Flexport. The merchandise was to be shipped back to me. On June 24th i contacted them to to discuss the fact that the majority of my merchandise had never left their facility, and they were still billing me storage fees. I clearly told them that this had been months and I wanted to speak to someone which they adamantly refused to allow me to speak to a human. They did acknowledge the issue, and create a ticket. They then emailed me stating they had reached out to the facilities that were still holding my inventory and get back to me once they had answers. It is now 08/12/2024 and they have sent 1 small package but are still holding the bulk of my inventory, and have never followed through or made any other attempt to contact me regarding my inventory. On top of that they continue to bill me storage fees for product that should have been returned to me 5 months ago. I want to speak to a human being, want my property returned, want billing adjustments for the storage fees they have billed me for after the removal order was placed, and reimbursement for the retail value of any items they have lost.

  

  Business Response

  Date: 08/15/2024

  Good Evening *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how critical it is to have your inventory managed correctly and to maintain clear communication throughout the process.

  Upon investigating your case, we found that the issue stemmed from an error in processing your removal order. This error unfortunately led to delays in returning your inventory and resulted in continued storage fees being charged, which should not have occurred.

  Here's a detailed update on the status of your removal order:
  - Packages 1, 3, 7, 8, and 9 of 10: These were delivered in March 2024. Unfortunately, the tracking numbers have since been recycled, so tracking information is no longer available. However, we have verified their delivery dates.
  - Package 2 of 10: There was an error with this shipment, causing issues with tracking information in the Seller Portal. However, we have confirmed that it was delivered, and we have attached a proof of delivery for your reference.
  - Packages 4, 5, and 6 of 10: These three shipments were marked as "cancelled" in our system, but were mistakenly included in an inventory transfer back to our ********, ** location instead of being shipped to you. We will create a new removal order for these items at no additional cost to you, approximately $48, and will send them back promptly. Please confirm if you would like to proceed with this.
  - Package 10 of 10: This was delivered on June 26th via Lasership, and we have attached the proof of delivery.
  

  Billing Adjustment:
  In light of these errors, we will be issuing a full credit for the removal costs, totaling $313.50, to your account. Additionally, we will be reimbursing you for the storage fees that were incorrectly billed after the removal order was placed.

  Next Steps:
  We would like to ensure that you are satisfied with the resolution and that your inventory is returned to you without further delay. Please confirm if you wish to proceed with the removal of the units that were mistakenly transferred instead of being shipped.

  We apologize for the lapse in communication, which resulted in your previous ticket being closed without appropriate follow-up. Our support manager recently reached out to you with an update, and we will continue to monitor your case closely to ensure a smooth resolution.

  If you have any further concerns or would like to speak with a representative directly, please do not hesitate to contact us. We are committed to addressing this situation to your satisfaction.

   Best Regards,

   *****************

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally started my account with **********************, which bought Shopify Fulfilment Network, which was then bought by Flexport. In the last year they have upped all of their rates: shipping, storage, payment processing, etc. They 'restructured support' by removing my account executive and any phone numbers to contact support. They started charging 3% for all credit card payments (it was no extra when I signed up). Now I'm getting charged over $1,000 a month in storage fees. They refuse to move it from Fulfilment to Reserve (even though they will move it the opposite way no problem). I'm trying to remove my inventory and go with another company but they want $21,531.75 just to remove my inventory from them. They changed the entire company, structure, pricing, support and are now extorting me for thousands while I'm held hostage because I can't pay $21,531.75 to leave them. I just want out.

  

  Business Response

  Date: 08/15/2024

  Good Evening *******, 

  Thank you for reaching out and sharing your concerns. I understand the frustration that comes with the changes you've experienced during the transition from Deliverr to Flexport, and I want to assure you that we are here to help.

  Regarding the credit card fees, I wanted to highlight that switching to ACH payments could be a cost-saving option, as it would allow you to avoid the 3% credit card processing fee.

  I also want to address your concerns about storage fees and your efforts to move your inventory. Our team, including your account executive and senior support associate, has been actively working on solutions to ease the impact of these changes. We are able to reset the units currently in long-term storage, as well as those scheduled to enter long-term storage next month, granting an additional six months for sell-through. Additionally, weve credited $804.96 towards the long-term storage fees incurred this year as a courtesy. 

  Please let me know if you would like to discuss this further, and we can explore possible solutions together.

  Thank you for your continued patience as we work through this together.

  Best regards,

  ******************;

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22108550
  
  I am rejecting this response because: The Flexport team has failed to explain how they justify storage price increase of ******% overnight ($0.79/mo to $163.35/mo for a single cubic foot of storage). Their documentation states Volume is Standard for calculating long term storage, OR a per-unit minimum rate that was never mentioned would apply to my tiny products (zero logic that small items would be charged excess fees for storage). They have been billing me for over a year based on estimated weights and dimensions for shipping (confirmed in multiple emails and calls and invoices). They never measured my products upon receipt like their documentation states they will. They emailed me stating the 'price estimator' is what is used for billing, while their billing documentation states the opposite - they're supposed to use actual package weight. Multiple sections of their own support documentation contradicts what support members are telling me. The lack of clarity and consistency in regards to their terms is both financially and legally concerning.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/29/2024

  Good Evening *******, 

  Thank you for bringing your concerns to our attention. We understand the gravity of the issues youve highlighted and want to address them thoroughly.

  Storage Price Increase: The increase in your storage fees stems from the transition to Long-Term Storage (LTS) charges, which apply to inventory stored in our facilities for over a year. While we acknowledge the difference in pricing, it is crucial to note that LTS fees are calculated based on industry standards that consider the cost of maintaining inventory over an extended period. To address your concern, we have applied a credit to your account to offset these charges to date, and we are resetting your inventory to day 0, giving you a full year before any LTS fees are applied.

  Billing Accuracy: We strive to maintain accurate billing processes based on the dimensions and weights of your products as entered into our system. Upon review, we found only minimal discrepancies between the dimensions you provided in the Seller Portal and those measured by our facilities. However, we understand the importance of transparency and consistency. We are reviewing our internal documentation and processes to ensure that all communications are clear. As always, if there are any instances in which you'd like additional review please let us know. 
  
  We appreciate your feedback as it helps us improve our services and communication. We are committed to resolving these issues and ensuring that you have a clear understanding of our processes and policies moving forward. Please don't hesitate to reach out if you have any further concerns or require additional clarification.
  

  Thank you for your understanding and continued partnership.

  Sincerely,

  ******************;

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flexport bought the company named Deliverr in 2022 - I did some business with Deliverr years ago and closed my account with them because of the poor service they provided. I was assured they had no merchandise of mine.Now, Flexport has been sending me invoices for storage of my goods. They won't provide a description of what it is of mine that they have in their possession and my disputes to their invoices seem to have fallen on deaf ears. At this point I don't even care what merchandise of mine they have, I want them to stop harassing me with these charges which I did not authorize for a service I did not contract them for.

  

  Business Response

  Date: 06/12/2024

  Good Morning,

  First and foremost, we apologize for the inconvenience and frustration you have experienced in this matter.

  Upon review of your case, it appears that your account was not properly closed by the account representative at the time when you initially ended your business with Deliverr. Since that period, there have been significant improvements to our offboarding process, but your situation has helped us identify a gap that needs addressing for previously closed accounts.

  We have now completed the full offboarding process for your account and ensure you that no further charges will be applied.

  Thank you for bringing this matter to our attention. Your feedback is valuable in helping us improve our processes and prevent similar issues in the future. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

  Sincerely,
  *****************

  Director of Customer Service 

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9 I placed order WEB-****** with Ultima Replenisher. I never received a shipment confirmation. **** website showed label ********************** was generated, but **** never received the shipment.On March 18, I contacted ******. A replacement order ****** was generated. Again, I never received a shipment confirmation. **** website showed label ********************** was generated, but **** never received that shipment, either.I have been ordering from you for years, without incident. Now, I cannot get you to ship orders. Two in a row is not a coincidence - nor is it ****' responsibility, as they never received either shipment.Ultima uses 'Deliverr ****** ******** for fulfilment. A quick internet search reveals numerous complaints from companies using Deliverr, most along the lines of items never having been shipped.I expect to actually receive what I paid for. I therefore demand either: a) immediate verified shipment of the order or b) refund in full. I am pursuing this with 'Deliverr' as they are the entity that has failed to ship the products I paid for. Ultima is not responsible for 'Deliverr's' failure to do the job they are contracted to do. By failing to ship the products I ordered, 'Deliverr' is engaging in fraud, which I point out is a Federal crime as the products would be shipped to another state.

  

  Business Response

  Date: 05/03/2024

  See attached for business response 

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Flexport, specifically regarding the ******** services that were acquired from Shopify. I have encountered significant issues with their handling of my account, and despite attempts to address the matter directly with the company, a resolution has not been reached.Background Information:I have been a customer of ********, now under the management of Flexport, for several years. However, my usage of their services ceased over two years ago. Despite this, I have recently discovered several problems with the handling of my account.Nature of the Complaint:Lost and Found Items:Flexport has misplaced and subsequently found over 80 units of my inventory. This has caused unnecessary stress and financial burden on my part. I demand a refund for the inconvenience caused.Expired Inventory:As these items have been in the possession of Flexport for an extended period, I am concerned that they may have expired. I request that Flexport takes immediate action to destroy all +80 items to prevent any further complications.Attempts to Resolve:I have made multiple attempts to resolve these issues directly with Flexport through their customer service channels, but these efforts have proven futile.Desired Resolution:I am seeking a full refund for the +80 units that were lost and then found.I request the immediate destruction of all +80 items, considering the possibility of expiration.Following the resolution of the above matters, I request that my account with ********************** be zeroed out.Supporting Documentation:I have attached relevant documents, including records of my communications with Flexport, proof of ownership of the lost items, and any other pertinent information that supports my complaint.I appreciate the Better Business Bureau's intervention in this matter and hope for a prompt and fair resolution. I thank you in advance for your attention to this issue.Sincerely,****

  

  Business Response

  Date: 02/23/2024

  We have immediately followed up with the customer (correspondence attached, we have not heard back yet but will continue to reach out until we do), and plan to execute what they are asking for. We are also deep diving the support contacts we received from this customer as well as their operational experience with our business to see what broke down and how we can rectify the root causes ASAP.
  
  Please let us know if you need anything else.
  
  Thanks,
  Parisa
  EVP, Omnichannel Fulfillment, Flexport

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is relating to our brand, Hystar Products. Before you use this company please read my review in full. We've shipped ***** orders with Deliverr.First, If we were to leave a review a month ago, it would have been a fairly positive one. Now we are forced to leave a negative review because of Deliverr's partner support. To put our experience into perspective, we are involved in a huge community of small businesses. Over the past year we've been constantly pitching Deliverr as a viable 3PL with great customer service. Those recommendations stop today until this is made right.We've used Deliverr to split 3 of our inbound shipments over the past year. Despite following their process, they have messed up all 3 shipments. They updated the way they process split inbound shipments. This has caused our inbounds to have delayed, missing, and improperly checked-in units.So as it stands, there are 48 boxes missing. A total of $13,542 in inventory costs, $1,987 in Freight Costs, $413.99 in *** labels.In conclusion, we shipped them a SEALED container filled with only our product. They received their half of the shipment. It took over a month of investigating to simply hand the remaining boxes off to *** after sitting in a corner. Now, 2 months later, 48 boxes have no updates and still have not been handed to ***. We started another investigation that ended empty-handed. Denied reimbursement for no good reason. Now we are forced to criticize and most likely result to litigation to get our reimbursement.

  

  Business Response

  Date: 01/12/2023

  Hello,
  
  We understand your concerns on the under-received product at the Amazon FBA facility.
  At this time we have validated no additional units remain at our Crossdock facility and all other units were provided back to *** to be forwarded to FBA / Amazon.
  We have directed this partner to pursue claims with *** and FBA for any discrepant units as we have validated the physical counts received by the Deliverr network.

  Best,

  Deliverr Team

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18725617
  
  I am rejecting this response because: We have shipped these units to your cross-dock location and they were confirmed to be delivered. We have countless documents proving this. There is no way to file a claim with *** or Amazon for reimbursement when neither of these companies have received the product from Deliverr yet. We are very unhappy to see that deliverr is failing to take ownership of their mistake despite the overwhelming amount of evidence and bad history of split inbounds. This is an operational error on Deliverr's part.
  
  Sincerely,
  
  *******************
  Hystar Products LLC

  

  Business Response

  Date: 01/20/2023

  Hello,

  We have an important update on this issue: We have located the missing 48 cartons and are working with the Merchant to store / forward these to the correct end desintation.

  We intend to work with the Merchant to meet their requests around shipping & labelling fees historical & we will support the costs of making this inventory available for sale in the near future (e.g., storing for free until FBA has capacity, paying for shipping to  FBA, etc)

   

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This review is relating to our brand, Hystar Products. We've shipped ***** orders with Deliverr. We shipped Deliverr an entire 20ft container (FCL). This container was loaded completely with our product only and sealed with the manufacture. We have over 16 documents that we have submitted to Deliverr confirming our container was loaded in full. Despite this, Deliverr has claimed that we did not ship them all of the units stated. So as it stands, there are 48 boxes missing. A total of $13,542 in inventory costs, $1,987 in Freight Costs, $413.99 in *** labels.In conclusion, we shipped them a SEALED container filled with only our product. They received their half of the shipment. It took over a month of investigating to simply hand the remaining boxes off to *** after sitting in a corner. Now, 2 months later, 48 boxes have no updates and still have not been handed to ***. We started another investigation that ended empty-handed. Denied reimbursement for no good reason. Now we are forced to criticize and most likely result to litigation to get our reimbursement.Any competent person can understand we are due a reimbursement for Deliverr's operational error. Have some accountability.

  

  Business Response

  Date: 01/04/2023

  Hello,

   

  We understand your concerns on the under-received product at the Amazon FBA facility.

  At this time we have validated no additional units remain at our Crossdock facility and all other units were provided back to *** to be forwarded to FBA / Amazon.

  We have directed this partner to pursue claims with *** and FBA for any discrepant units as we have validated the physical counts received by the Deliverr network.

   

  Best,

  Deliverr Team

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deliverr sent our inventory back badly packed and it was damaged during the delivery (although at this point we are not sure how it was kept). We need creadit for all damaged inventory.

  

  Business Response

  Date: 11/22/2022

  Hi,

  I'm sorry to hear about the damages your removed items experienced.

  Per our claims policy: https://support.deliverr.com/hc/en-us/articles/360062221493-Claims-Policy-for-Removal-Orders we are committed to refunding your account for damaged items due to your removal.

  On your ticket with our team 301982 we have requested photos of the damages so we can proceed with the request and refund your account - We need this input to submit a claim with the carrier later.

  Best,

  ******