We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fundraising Supplies

The San Francisco Marathon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fundraising Supplies.

Complaints

This profile includes complaints for The San Francisco Marathon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The San Francisco Marathon has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business advertised providing a challenge medal for qualifying participants for their race event, to be picked up prior to their event. On the day they specified for pick up, a representative informed me that they did not have the challenge medal, but that I would be able to pick it up on the day of the event, July 28th. On the day of the event, I was informed they did not have the challenge medals available, but that they would mail it to me when the company received it. I have reached out to the company directly, and have been told that the order is still processing. It has been a month since I last heard from the company, and have not been provided firm details about when I can be receiving this item.

      I signed up because they advertised that I would be receiving this medal. If they are unable to provide the item they advertised, I would like a full refund from the company.

      The company is still advertising that they are providing challenge medals to qualifying participants. Because they are not delivering on this promise, I believe they should not be allowed to advertise this. *****************************************

    • Initial Complaint

      Date:02/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said they were going to send san francisco marathon pins for each registration at the time I signed up. I signed up and paid for 2. I never recieved the pins and have contacted them 20+ times asking why I haven't recieved then with a different excuse each time. Now they blocked me on their social media and stopped answering emails yet I still haven't recieved my pins. At 1 point they said they were sending them to me and even sent me a tracking #. When i got the email saying they were delivered i checked my mail and nothing. I then checked the tracking # and it said it was delivered to San Francisco. I have never lived in San Fan and have lived at the same address for 22 yrs. Its the same address they mailed my bibs too. This is shady. Did they just say they would send pins to get people to sign up? I was bait and switched.

    The San Francisco Marathon is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.